We've been working with our ServiceNow group to get some emails automated. We noticed that they sometimes won't be sent out due to a person having notifications turned off. I mentioned to our ServiceNow group to force the notification or make them mandatory. The response I got back is if the user has the main toggle to allow notifications turned off, then the forced or mandatory options will not work. Are there other options here? I added some screenshots of their replies, but I feel like they're being lazy here. Any help is greatly appreciated.
