prevent disabling the System notification from preference setting
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11-03-2025 05:19 AM
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11-03-2025 08:51 AM
Hi @PrachiI ,
System Notification information is stored in the "sys_aggregate_preference" table. A new record is created if a user tries to disable notifications for the first time and the same record is used to track enable/disable status.
You can create a Business Rule or a Flow on this table to check if a record exists. If it does and the status is changing from true to false -> abort the operation or revert the value to true.
If a new record is being created and its value is set to false, -> abort the creation.
Ex:
Hope it helps if so,
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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11-03-2025 08:59 AM