Cab Workbench issues

Hitesh Ramba · ‎03-21-2025

Why i am not getting the appprove or reject button , i am the cab manager .How can i resolve this

KeerthiP · ‎03-21-2025

Can you please check if the Approval record assigned is in Requested state. You can also check this from backend or portal "My Approvals"to re validate

Dr Atul G- LNG · ‎03-21-2025

Hi @Hitesh Ramba

If I'm not wrong, you need the Change Manager role for this. Assign that role and try again.

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J Siva · ‎03-21-2025

Hi @Hitesh Ramba
Please find below support doc from ServiceNow.

The approve/reject button on the (Change Approval Board) CAB workbench is visible only when:

The approvals of the change record are in the requested state
The user should be the approver of the change recordhttps://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0853346

Regards,
Siva