Calculate MTTR (Remove pending state time) of incident

[saurabhsharma]

Hi

I need to create MTTR report of incident table but I need to remove that time for which incident was pending state.

Can I achieve it.

Thanks,

Saurabh

[Alberto Consonn]

Hi Saurabh,

please check the following thread discussion, especially use the suggested solution of Dennis:

https://community.servicenow.com/community?id=community_question&sys_id=a24b4321db9cdbc01dcaf3231f96...

Hope this will fit your need!

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[Alberto Consonn]

Any update on this?

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[Alberto Consonn]

Any update on this?

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto