Call Catalog Item from UI Action button

[elphilli]

@Ankur Bawiskar 

Hey Ankur,

Below is the code I used from your previous thread but tried to tweak it to call the Catalog Item from the UI Action button instead of clicking on a link. Please see below -

} else if {current.category == "Complaint") {

var portalUrl = '/sp?id=sc_cat_item&sys_id=' + 'mySysID';
g_navigation.open(portalUrl, '_blank');

Unforturnately, this is not working. Can you help?

[elphilli]

@Ankur Bawiskar 

Note: the ELSE IF statement is checking if the Category is set to Complaint (Interaction table) then the Catalog Item will open in same tab or new window. Supposedly...

[Ankur Bawiskar]

@elphilli 

where is this script written?

is that UI action a server side or client side?

you are using current object which is server side and then g_navigation which is client side.