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Call Email client from UI Action

ShaidaC
Tera Expert

3 hours ago

Hi,
I have a requirement where I want to call an email client template through a UI Action. I have 2 email client templates on the same table. What I want to do is call one template from the OOB Functionality and the other using a UI Action.
Now the issue is that even after putting the correct sys id in UI Action email popup the button click still opens the older template. Can anyone please help me understand why is this happening
Below is my UI Action and email clinet template configuration

ShaidaC_0-1765537839211.png


ShaidaC_1-1765537861310.png

 

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Ankur Bawiskar
Tera Patron
Tera Patron

3 hours ago

@ShaidaC 

I tried and it didn't work

even if you use that method it will pick only 1 email client template which is first email client template created for that table

Seems it's limitation.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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