Follow below steps.
1. Create scheduled job with required name. Suppose: YorFixScriptName
2. Create fix script with below code & once saved copy sys_id of record.
var job = new GlideRecord('sysauto_script');
job.get('name', 'YourFixScriptName');
SncTriggerSynchronizer.executeNow(job);
3. Create an entry in sys_update table with format as below.
sys_fix_script_sysidoffixscript.xml something like
sys_fix_script_9aed87713b41030060a8695593efc483.xml
4. Scheduled job created in Step 1 needs to have below code.
var gr = new GlideRecord('sys_update');
gr.addQuery('name', 'NamefromStep3');
gr.query();
var ab=gr.next();
if(ab)
{
var abc=new canclritm();//canclritm suppose is script include name that holds actual logic
abc.run(); //abc being function name
}
5. Script include to hold actual logic. For instance for above canclritm without Client Callable being checked.
var canclritm = Class.create();
canclritm.prototype = {
initialize: function() {},
run: function() {
var canclritm = new GlideRecord('sc_req_item');
//Replace below with query required by right clicking the last parameter from query & then copying
canclritm.addQuery('number=RITM0112469');
canclritm.query();
while (canclritm.next()) {
canclritm.state = '4';
canclritm.stage = 'Request Cancelled';
var salu = 'Dear ' + canclritm.request.requested_for.getDisplayValue() + ',';
var body = 'Your ' + canclritm.cat_item.getDisplayValue() + ' was not submitted correctly. Please raise the request against a relevant service again if it is still needed.';
//gs.print(salu+'\n\n'+body);
canclritm.comments = salu + '\n\n' + body;
canclritm.update();
}
},
type: 'canclritm'
};
