When we use " load data " , it auto creates a data source . Which script creates data Source . Every time it does it updates file path with attachment name . Which might be the reason we have the following error. com.glide.db.impex.datasource.DataSo...
Is there any way to prevent an onLoad Catalog client script from running on the options phase of an order guide? We have a variable set that is supposed to prepopulate certain data on load of any Catalog Item. In this specific case, we are running i...
Hi,I am trying to create a very simple UI page that has the tinyMCE toolbar control on my textarea.When I try the page the toolbar never shows.I have tried on both Global and Scoped UI pages.Does anyone know why the toolbar is not showing? Thank You....
I am trying to create a catalog item where I use a variable, Rich Text Label, as a way to provide a template for users when submitting the ticket. The URL points to an .xlsx document that resides on our Teams page. Is there any way within the variabl...
Hello SN Community. In previous processes I have been able to use Python with the API to download incident reports, create and update incidents, as well as add files. What I was looking for was to try to carry out a process in which the following ...
Is it the default, OOTB behavior that for ANY email reply to an Incident Resolved notification email, the Incident will be reopened? I have seen many posts indicating that it should require "Please reopen" in the subject line, but I've seen no confir...
I have an onSubmit script within a single-row variable set (Applies to: Variable Set) that checks a particular variable and if there are less than two people selected, it provides an error and doesn't allow submission. That variable set is active if ...
Hi Guys, I want to have my order guide as two step in service portal instead of 3 steps.So I have checked TWO STEP checkbox as true in order guide. But still I see 3 steps order guide in Service portal.Kindly help me to configure 2 Step order guide i...
I have had an issue for a while where external users are not able to attach anything to catalog items in our CSM portal. Essentially if I impersonate someone and go to attach a file I will get the File Explorer open to choose a file but then nothing ...
Hello, ServiceNow community,I've encountered an issue where the list of values from the cmdb_ci table is not showing up in the "Configuration Item" field on the Incident form. However, these same values do appear when I use the same "Configuration It...
I have created a flow that will create a incident based on inbound email. However I am not sure how to attach the attachments from the email to the incident. Any suggestions?
Hi,I am not sure I am putting this in the right forum but hope someone can assist.I have created 2 notifications to send to ITIL users that have not logged in for over 30 days and 60 days. Scenario 1:ITIL user has not logged in for over 30 daysEvent:...
I want to put the "Not Applicable" option as the last option in a Survey Template question? There is an option to "Allow not applicable" on a survey question, but it looks like that option is first in the list always. Is it possible to move this opti...
I have a portal where I added the icon link widget and pointed that to catalog item and the respective item I wanted. It is not working. The URL that it formatting is missing the "sc_cat_item". Is there a known issue? Instaed of the URL being:https:/...
We have 2 different report to show the filled survey by users one report is created on table "Assessment instance question" and another one is created on "Metric Result", both are to show the survey filled between a particluar date but both report ar...
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