Need to send a notification to the Catalog item owner

Hi All, Weekly once I need to send a email notification to the catalog item owner. For Every catalog item and Record producer, need to send email notification to the catalog item owner.    Please any one suggest me how to procced this one, Thanks in ...

Contents of Email Notification are in Wrong Order When Viewed in Email Logs

Hi all, I've been doing some work with notifications, and have made some progress, but I've stumbled across a problem I just can't figure out. Here's the code I'm using:(function runMailScript(current, template, email, email_action, event) { templ...

Onload Error: 'Your Team' menu item tabs manager hub and team insights - HRSD/Employee Center Pro

Hi,we are getting an Onload error in Your team menu item in the ESC portal.for Manager Hub and Team Members tabs:Manager Hub tab: Team Members tab: All related Restricted Caller Access Privilege's are allowed. Could anyone please provide a solution. ...

Copy journalentry without date and updated by

HiI'm copying  all journal entry from one table to another using below code. But I don't want datestamp and updated by. Just want the comments to be updated. How to remove those?var notes = gr.u_work_notes.getJournalEntry(-1);current.comments = notes...

Knowledge base Feedback weekly notification

Hi I have a task to send a notification weekly, to the author of the Knowledge base article, with a overview of the articles that have received a comment. Can anyone please help me, on how I can achieve this? Regards

catalog ui policy is not working in target record

Hi, I have converted one catalog form into a record producer, all variables,ui policy and script is copied into the record producer. in that we have one ui policy which is used for making variable editable in the target record (a new custom table ext...

Agent chat schedules

Hi, Im looking at implementing agent chat via CSM portal.  We have contacts that have different contracted schedules of when they can contact our support via chat. e.g. one contact will be on a 9-5 schedule but another will be 24/7. This is dictated ...

Disable message forwarding

Hi,how can i disable message forwarding from one mailbox to another?I don't see any business rules, what's the best way to look for it?For example, now an e-mail coming to TechCentral  is immediately redirected to Payment box and I would like to disa...

Multi-factor authentication with SMS plugin not found

Hi everyone.I'm setting the multi-factor authentication with SMS.I have not found plugin Multi-factor authentication with SMS via document Active the MFA with SMS plugin.And MFA Context has not MFA Factor Policies tab via document Configure SMS as MF...

If Condition in servicenow Workflow

Hello all, I am trying to create an if condition for the Record producer in workflow. The table and record producer has a checkbox field, when the record is modifying the field from true to false , false to true the approval or event activity should ...

Email alerts with incident

Hi, I need to create a new configuration. · From email address: integration.support.com· Subject line for integration: “SMPI – <process name> – PROD”About Examples:§ “SMPI – InvoiceDownload – PROD”§ “SMPI – SupplierCreation – PROD”§ “SMPI – OnBoardin...

Vendor Workspace Management videos

[Resolved] - Suggestive search and searc field not working

Good afternoon servicenow community, I need to clear a doubt, a doubt that I am not able to resolve.Situation:I have a servicenow instance with two portals configured.Being an OLD Service Catalog and a New Service Catalog.The problem you are experien...