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g_approval_form_request and $sp.getRecord(); in EC Pro

We are working on showing the RITM approvals in My Tasks page-EC pro portalUsing the OOB 'Todos Requested Item Approval' widget in Todos configuration , we are able to show only variables not the fields of the RITM.  So trying to show all the variabl...

Nagashree5 by Tera Contributor
  • 948 Views
  • 6 replies
  • 0 helpfuls

Difference in States REQ and RITM.

For any closed incomplete or closed skipped RITM, the corresponding REQ shows state Closed Complete.I believe this is done automatically at closure of the RITM.This needs to be resolved so that when the RITM is closed skipped or closed incomplete, th...

abc1233 by Tera Contributor
  • 1380 Views
  • 5 replies
  • 1 helpfuls

Getting error Document Template

Hi All,When some users are going to create HTML Document template, they are facing issue & getting below error. However, they have sn_hr.admin role & we have checked the message comming from backend OOB BR & script include.BR: Validate template varia...

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Variable formatter is not displayed

Hi all, I have modified(copy of) OOB flow on the Request table(sc_request) which contains a create task activity, creating task in catalog task table. Now the issue is the variable editor is not visible on the task form though it is visible in the fo...

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Rajani11 by Tera Contributor
  • 1157 Views
  • 1 replies
  • 0 helpfuls

Please help with setSubject in email script

Hello,I'm attempting to overwrite the email subject using an email script, but I'm unable to make it work. Please advise.Here is what I have tried: (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,    /* Optional Ema...

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variable set question order

I have a Record Producer that has 2 distinct variable questions.   I also created a variable set with additional questions that will be used for this and other Record Producers.  The first 2 variable questions are set with the order of 100 and 200 an...

Regd SLA breach calculation

In this scenario a incident was raised and then assigned to a group named ABC then was assigned to a user but later the Assignment group was again changed named DEF. So now the SLA timer has calculated both timer of ABC and DEF and sent a breach noti...

tejenderk by Tera Contributor
  • 569 Views
  • 2 replies
  • 0 helpfuls

Create HR Case from SMS Text

Hello all, The requirement/ask is for the end-user to send an SMS text message to ServiceNow and create a general inquiry HR Case. Ideally this would create the HRC with the subject person/opened by fields to match the HR profile with the correlation...

Asset Management scouce request

Dear Experts, we just implemented HAM to our Agency However we are facing some tricky situations.  Hope you can give me some answers.  in stockroom   MainStockroomhas more than 55 computers However it only showing I computer in local stock room I do ...

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Using embedded URLs from HR Agent Workspace

 Hello, Bear with me as this is the first time that I have posted to the Community ... We are currently in the midst of migrating from our Service Portal (sp) and HR Service Portal (hrportal) to the Employee Center Portal (esp).  And also going to h...

Multirow variable set not returning true/false in flow designer

I have a multirow variable set with four fields in it; one of the fields is a Yes/No field to check for inventory.  In the flow, I have an If flow logic to determine the next steps, but, because the MRVS values are converted to a string it's not work...

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gjz by Mega Sage
  • 717 Views
  • 3 replies
  • 0 helpfuls