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Forum Posts

Can we create ACL for table in different scope?

Hi Community, I have created read ACL for custom app on sys_search_source & m2m_search_context_config_search_source  table that is in global scope.The ACL which I created is not working. OOB ACL:- This OOB ACLs is calling the property & which is retu...

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Ankita Kolhe by Tera Contributor
  • 1095 Views
  • 1 replies
  • 0 helpfuls

Resolved! Hide attachment icons on Ticket Form page on a specific portal

I have an EMR Help portal that the customer wants restrict users from adding attachments to.  I am able to hide the attachment links in the Industry portal widgets, but once the Record Producer is submitted the portal loads the Ticket Form page that ...

Brian Y by Tera Contributor
  • 1527 Views
  • 2 replies
  • 1 helpfuls

Resolved! Instance not Waking Up

I have been trying to wake up my PDI for 4-5 days now and it remains in "Waking up instance" state.I don't want to release it and get a new one as I have work done on it which I don't want to lose.

Somesh Lal by Tera Contributor
  • 760 Views
  • 3 replies
  • 1 helpfuls

Resolved! Calling REST POST message in Business Rule

Hi,I'm trying to call a REST message via a business rule but it's not being run. I've confirmed that the business rule is getting called when the conditions are meet. I've also confirmed the REST message works by posting successfully to Slack directl...

Journal fields maximum size is not working

Hello everyone, i ran into problems with using glide.max_journal_list_size. I set it up as per the documentation but when testing the property in journal fields on incident record its not working properly. It basically show all of the entries, no Sho...

Spike236 by Tera Contributor
  • 789 Views
  • 3 replies
  • 2 helpfuls

Resolved! Servicenow Integration -502 Responses from EventOps FOR Json payload

Hi Team, Any Suggestion appreciated I am working on an Integration from ServiceNow to a third party application. Integration is working fine successfully payload is received by thirdparty . However when there is any special character in Short desc -"...

VR17 by Tera Contributor
  • 1262 Views
  • 2 replies
  • 2 helpfuls

Resolved! Auto-populate string field based on a reference table

I create a field called 'data' on an incident table, the field type is a list type , giving reference user table. When we select a user in the list collector same user should be populated into the string field(description or short description or any ...

Resolved! I want to get userlocationcity by using indexof() function

i'm using userlocationcity variable from location to get the city.after getting the location i have to use 'if' condition with the indexOf() function with the userlocationcity.indexOf("string").how to search the string by using indexOf() > 1 to match...

not able to reset password - get error

Hello Everyone,A user starts the process "forget password". At the end the user get a verification link to setup a new password.User call the link and fill a new password, he get this message:Menu: Password Reset / Reset Requestsstep 3 "reset" is fai...

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Raphael D_ by Kilo Sage
  • 809 Views
  • 3 replies
  • 0 helpfuls