Hi Here we have a requirement to send notification only once before the 15 days of the due date. I have tried to implement it through flow designer but the notification triggering daily from 15 days before to till the due date.EX: if the due date a t...
Hi Community, I have created read ACL for custom app on sys_search_source & m2m_search_context_config_search_source table that is in global scope.The ACL which I created is not working. OOB ACL:- This OOB ACLs is calling the property & which is retu...
Hi, I wonder if you could assist with my client script, let me explain the use case. I have a request where you select an application, this application field is a refence field to our cmdb. Once you select the application you are then able to select...
I have 1 knowledge base(IT), I want to hide this knowledge base in Employee Center.Only ITIL user should not see the knowledge base and Article in ECCan anyone help me on this.
I have an EMR Help portal that the customer wants restrict users from adding attachments to. I am able to hide the attachment links in the Industry portal widgets, but once the Record Producer is submitted the portal loads the Ticket Form page that ...
I have been trying to wake up my PDI for 4-5 days now and it remains in "Waking up instance" state.I don't want to release it and get a new one as I have work done on it which I don't want to lose.
Hi,I'm trying to call a REST message via a business rule but it's not being run. I've confirmed that the business rule is getting called when the conditions are meet. I've also confirmed the REST message works by posting successfully to Slack directl...
Hello everyone, i ran into problems with using glide.max_journal_list_size. I set it up as per the documentation but when testing the property in journal fields on incident record its not working properly. It basically show all of the entries, no Sho...
Hi Team, Any Suggestion appreciated I am working on an Integration from ServiceNow to a third party application. Integration is working fine successfully payload is received by thirdparty . However when there is any special character in Short desc -"...
I create a field called 'data' on an incident table, the field type is a list type , giving reference user table. When we select a user in the list collector same user should be populated into the string field(description or short description or any ...
i'm using userlocationcity variable from location to get the city.after getting the location i have to use 'if' condition with the indexOf() function with the userlocationcity.indexOf("string").how to search the string by using indexOf() > 1 to match...
How to build grid table using the jelly script Thank you,Ketan
Hello Everyone,A user starts the process "forget password". At the end the user get a verification link to setup a new password.User call the link and fill a new password, he get this message:Menu: Password Reset / Reset Requestsstep 3 "reset" is fai...
We have mention user in comment section in Agent workspace but that user is not receiving email notification for "You have been mention in" Please help us with your solution.Thank you!
Hello All, I am getting an error in Service map after running a quick discovery. The error statement is as below, Can someone guide how to resolve this error. I checked lot of community article but did not find anything related to same. Error Message...
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