Hi All, I want to configure some Notifications for SLA About To Breach for Incidents as well as Catalog Tasks, which will trigger to the Assignment Group who is currently working on the Ticket and also to some specific users as well. Can anyone let...
Hi,I'm interested in how all of you document changes in your customer's (or your own, if you're an in-house developer) instances. To me, it's relatively easy to write documentation on a custom application I've built, but I'm not sure what's the best ...
instated of {topicName} I wanted to pass the value for example a1_topic. And using put method I need to pass the payload.I tried with the below script var oAuthClient = new sn_auth.GlideOAuthClient();var params = {'grant_type': 'client_credentials',...
There are situations within my organization's instances in which we need to clean up data that is spread out amongst multiple application scopes, and we find it very time consuming to manually switch between application scopes. I had thought to have ...
How to reduce the size and height of List collector variables just to have good user view
Hi, I am having when checkbox field "ack_check" in Service catalog. I need to hide all the variables of my variable set used and one other variable of catalog item when the checkbox is unchecked. And display them only when the checkbox is checked.I t...
Hello, I would like to learn how to get catalog item variable sys_id. Could someone please provide suggestions? Thank you so much!
Hi, I have a list field on a form from the [sys_user] table and I want to find a way to report or search somehow to find any records with inactive users that is in the list. Is there any way to achieve this?Dan
Hi guys, I knew that we can raise the service request through service portal, but is there any other ways to raise service request as an user, could you please let us know Thanks
Hi All,We are in need of inputs on how to submit a survey using ATF. The below image holding 3 surveys for different cases. We need choosing specific survey tagged to a case and then fill out the responses.As of now we are not able to filter the reco...
How to transfer data between Catalog Item and MRVS on Service Portal First Create onLoad Client Script on Catalog Item with following code - Isolate script has to be false (needed only for first two use-cases) function onLoad() { this.cat_g_form = g...
Used E-signature template and HR Task but there is not signature in the doc. Is the e-signature application just for verification or it add signature to the doc.
Hi all,I have a single line variable set containing a select box. This select box I'd like to show in anoher, multi row, variable set, is that even possible?Thanks in advance,Ulrika
Hi, In my on change client script based on condition another variable should be invisible but it leave the space. How to avoid this?. please help me resolve this
I'm trying to access a private script include in one store app from another store app.Is setting the script include "Accessible from" field to "All application scopes" is enough? Do i need also create a cross-scope access record. Are both needed or e...