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How to change the default duration of planned duration?

"Planned duration" field in sn_vdr_risk_asmt_vdr_tiering_assessment table. By default planned duration is set as 30 days when tiering assessment created.I need to change the default value to 10 days.  I checked the default value. Planned duration-->c...

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sruthig by Tera Expert
  • 1964 Views
  • 4 replies
  • 0 helpfuls

Resolved! Create case from interaction?

Hi all, I have a requirement where a case should be created from interaction when agent clicks on "Closed Abandoned" button on interaction form in CSM Workspace. How do I achieve this?   

Sid_Takali by Kilo Patron
  • 2121 Views
  • 2 replies
  • 1 helpfuls

ServiceNow User Delegate Access

Hello everyone, Is it possible to give read access to the delegated user? The case is that User A delegated User B, User B have no problem with approvals but User B has no access to the record/custom application. How should User B be able to see the ...

AA De Vera by Tera Contributor
  • 2149 Views
  • 7 replies
  • 2 helpfuls

Resolved! Difference between Task SLA and Task OLA in catalog item

Hi All, What is the actual difference between Task SLA and Task OLA?Is always both should be same? I thought "Task SLA" is related RITM fulfillment and "Task OLA" is related to Task fulfillment(which is present under ritm) is that correct?We populate...

How to read data from an attached Excel sheet and populate certain data from a sheet of that Excel to the catalog item fields on click of a custom button?

Hi All, We have one requirement where the user will attach an Excel sheet(having 2 sheets in one excel) attachment. We need to read the content of Sheet1 of the excel sheet and populate that on Catalog on clicking of a custom button. If anybody has c...

Subhashree3 by Giga Contributor
  • 7772 Views
  • 3 replies
  • 4 helpfuls

Resolved! How to create a report to show the row count of some table?

hi there, i am new to servicenow. there is a user case that need a report to show tableA, tableB, tableC's row count. i try to create a report, but it only can choose one table. i can code script to get the row count of each table, but it seems there...

Jinye Gao by Tera Contributor
  • 2723 Views
  • 2 replies
  • 1 helpfuls

Resolved! Read ACL empty rows on Listview

Hi, I have written READ ACL on ListView,  showing empty records, and showing record on diff pages, I know query BR is solution, but we  have many ACL's and not possible to write query br according to that, anyone can give workaround?

John Doe by Giga Expert
  • 1652 Views
  • 3 replies
  • 2 helpfuls