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Resolved! Attach user instructions PDF file with email notification

Hi all, I am writing a user creation notification in ServiceNow where a user is created in Azure AD via Service Catalog / REST using integrationHub Microsoft Azure AD Spoke. Now, after creating the user, I need to send an email to the user informing ...

Rahul Singh6 by Tera Contributor
  • 2071 Views
  • 2 replies
  • 1 helpfuls

Resolved! Cancel UI Action

Hello All,Once again our Cancel UI button did not cancel the running workflow.UI Action script:Here's what is happening after clicking cancel button:State = Closed IncompleteStage = Request Cancelledthen the state and stage will change according on t...

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Al-JhonV by Kilo Sage
  • 2538 Views
  • 5 replies
  • 0 helpfuls

Resolved! Unhandled exception in GlideAjax

Hi I'm trying to call a script Include from a Catalog Client Script and I get the unhelpful message of "Unhandled exception in GlideAjax"The script is supposed to parse a list of cmdb_ci_bussiness_app sys_id and check to see if the install type is "e...

jyan3 by Kilo Guru
  • 2103 Views
  • 1 replies
  • 1 helpfuls

How to script data into fields of type "File Attachment"?

Hi I am trying to create a service portal for learning purposes and making reasonable progress (using angular) until I need to use some of the more exotic field types. The first one is <input type="file">. I wish to store the what the user chooses in...

Resolved! ATF getting cancelled at Click a UI Action

Hi, After upgrading our instance to Tokyo Patch 1, we have one Incident Task Resolution ATF, where the last step is:Click a UI action: Confirm that browser submits 'Incident Task' form to server within 5 Seconds of clicking UI action 'Save'The test k...

Add Dynamic text on a Dashboard with Interactive Filters

Hello Guys, I have a dashboard with a reference interactive filter for the [customer_account] table.On the table [customer_account] I have a custom "live feed" text field called "notes" I need to display a dynamic text box on a dashboard and the text...

Mapping assignment groups via the REST API

During testing for REST API field mapping the assignment group field does not map to a specific system group during POST I have tried u_assigment_group as well as assigment_group to no avail the field posts comes back empty any help would be greatly ...

Keison by Tera Contributor
  • 2911 Views
  • 7 replies
  • 0 helpfuls

Resolved! Populate a field using input from catalog item

Hi, When a client using the portal and request something using one of the catalog items, he needs fill a variable called 'Service' which is reference to cmdb_ci_service. After submitting the request using the portal, a RITM is created in sc_req_item ...

Alon Grod by Tera Expert
  • 2976 Views
  • 1 replies
  • 1 helpfuls

Knowledge feedback - kb-feedback-task-modal

I have a requirement to modify the knowledge feedback, and most of it is done, except I need to make sure the comments fields is Mandatory.I have l looked at the Knowledge Article Content Widget and the kb-feedback-task-modal but it does not seem to ...

poyntzj by Kilo Sage
  • 1794 Views
  • 1 replies
  • 0 helpfuls