Caller Restriction vs Caller Tracking

[NehaSNOW]

Hi Members,

What is the difference between Caller Restriction and Caller Tracking in the Caller Access field of Table? Please suggest.

Thanks,

Neha Pateria

[Shivalika]

Hello @NehaSNOW 

To Define cross-scope access to an application, or anything like ACL, a business rule, a UI action, or a script include or event. You can even use these settings to allow or deny requests for access. 

➡️#HowToActivate

Product suites like #HRSD and #SIR Applications have these enabled by default. For others we need to #activate the Scoped Application Restricted Caller Access plugin (com.glide.scope.access.restricted_caller).

➡️#CallerTracking

Access to application and application resources is allowed but tracked. 

➡️#CallerRestriction

Access to application and application resources is denied. The process will not complete unless manually approved in Restricted Caller Access record [sys_restricted_caller_access].

 ➡️#HowItWorks

Restricted caller access [sys_restricted_caller_access] records track cross-scope applications or scripts that request access to an application, application resource, or event. 

Then a [sys_restricted_caller_access] records is created when one of these actions occurs:

⚫ Caller access is set to Caller Restriction or Caller Tracking.

⚫A cross-scope script attempts to access an application resource or event.

Actually this question was asked from me in one of the interviews. 

You can refer the LinkedIn post that I framed after it for complete details - 

https://www.linkedin.com/posts/shivalika-g-540346194_beginning-interviews-developer-activity-7292131...

And servicenow reference article - https://www.servicenow.com/docs/bundle/xanadu-application-development/page/build/applications/concep...

Hope this resolves your queries completely. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY