Calling eventQueue(<event>, gr, "...") to trigger Notification, but it does not run

[thomaskennedy]

I have an after-insert business rule that I want to use to trigger an email notification. The Notification's When to Send is Event is fired. The business ruIe runs to completion and prints the gs.info() statements as expected. I fire the event, but the notification does not run and no email is generated. What am I doing wrong?

Business rule

(function executeRule(current, previous /*null when async*/) {
	var recipients = "";
	var event = "x_acso_rf_poc.rf.sr.notification";
	var property_root = "x_acso_rf_poc.rf.sr.notification.recipients.";
	
	gs.info("Business rule 'RF Service Request En Route for Service' running");
	
	if(current.getDisplayValue("u_site").toLowerCase().contains("xxxxx")) {
		
		gs.info("Raising event using xxxxx recipients");
		
		recipients = gs.getProperty(property_root + "xxxxx") || "";
		gs.eventQueue(event, current, recipients);
		
	} else if (current.getDisplayValue("u_site").toLowerCase().contains("twiggs")) {
		
		//etc
			
	} else {
		gs.warn("Site not recognized! No notification will be sent.");
	}
	
	gs.info("Business rule complete");
	
})(current, previous);

[thomaskennedy]

Recipients is populated from a property, half way down screen shot #1. The property is my email address. I'm logging that out (not shown above).

[Aman Kumar S]

Hey,

Check if email sending is enabled in your system.

Go to left navigation > Type Email properties > Check Email sending enabled

Also, to check if the notifications are being sent, you can check in SN itself

Go to left navigation > Type Outbox 

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[thomaskennedy]

Yes emailing is enabled. I've found only one scenario where it sends an email, and that is if I check Send to Event Creator. Even that does not send consistently.

[-O-]

Well, the very reason flag "Send to Event Creator" exists is to enable sending e-mails even if the recipient and the user generating the event are the same person.

In other words, what you are experiencing is intended functionality working as designed. If you want to test with "Send to Event Creator" unchecked, use an e-mail address that does not identify your user.

[RaghavSh]

1. Check event logs and search by name if your event is getting fired.

2. In the same event logs check if parm1, parm2 and table have correct values.

After that we can check the issue with notifications.