I need to replace the VIP icon on the Incident form. I've tried this and didn't work.Can't seem to find the images/icons location. upload image to: System UI > Images. pinnacleP.png Existing: background-image: url('images/icons/vip.gif'); ...
Hi All, Iam getting an error while order catalog item 'Unique Key violation detected by database (Duplicate entry 'in_process' for key 'a_str_3'). Any suggestion?Regards,Kaka Nayeem
Hi, I have created slush bucket by using ui action button whenever i am clicking on ui action button pop up window ui page get display its ui page size is not proper what i expected i want it should be proper in proper size and width. can you help me...
Hi All, I have one query that I want to add one section like widget at the bottom of the Service Portal Homepage which will contain Service Desk Phone Number and a reference to 24x7 support within it. Can anyone let me know how to achieve this requi...
Here's my Client Script ------ function onChange(control, oldValue, newValue, isLoading) { var g=new GLideAjax('AutoPopulateUsrFields'); ga.addParam('sysparm_name','getPhoneNumber'); ga.addParam('configuration',g_form.getValue('ritm')); ga.getXM...
I'm trying to populate a custom field called "Refresh Date" that will be shown to end users on the portal with the quarter and year based on the warranty expiration date. The business wants to do this so that users aren't jumping down the throat of t...
I have a BR that removes the permissions before adding a new permissions on the Managed Document. However, it isn't deleting since the user doesn't have delete access. However, I'm not sure how to update this ACL to provide delete properly...right no...
Hi All,I have created a record producer to be used on a customer portal to create incidents. This has many variables, but the answer to 'what is the incident related to?' (inc_rel_to) decides which variables appear to the user to be answered.I have...
Need help setting-up an advanced reference qualifier that uses the 'u_term_code' field from the *Term drop-down as a dependency and returns a list of courses that share the value.javascript: u_term_code = current.variables.u_term_code;Above, is the c...
Not sure why I'm finding this so difficult but dates are my greatest weakness and greatly appreciate any help as I have searched endlessly and the glideDate's that I've tried have not worked. I have an inbound script that I need to take a provided da...
We are in the process of upgrading to London and have a question on cloning. We have a DEV instance upgraded to London currently; we will be cloning over that instance from PROD, which is on Istanbul. If we clone over London with an Istanbul instance...
Looking at some existing Business rules for my client and they are checking to see if a record exists before inserting - fair enough. The thing I find odd is that they are using GlideAggregate whereas I would use GlideRecord Am I missing a trick here...
I created a couple of tables on Fuji (patch2) and it seems there is no way to delete them. In "Tables" there is no Delete on the selected rows and in Dictionary I can wipe out some of the field records (and the table record itself), but can't delete ...
I am attempting to import an update set from an XML file.Steps:Update Sets > Retrieved Update Sets > Import Update Set from XML > Browse local file > Press UploadThe Upload button does nothing, it directs back to the Retrieved Update Sets page but th...
Hi We have a number of Buttons (UI Actions) on our Incident form. The three I will be referring to in this question are 'Close Incident', 'Assign to me' and 'Save & Stay'. The problem I'm having is that when clicking on 'Close Incident' the 'State'...
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