Resolved! Planned Start Date Validation
I want to make a Planned Start Date Validation wherein a pop-up message will appear if the selected Planned Start Date is more than 7 days to the current date. Thanks!
Forum Posts
Incident Query Business Rule
I've created a new role called itil_limited. This will be used to give access to some itil users that only need access to incident and requests. I've matched all the similar appropriate applications, modules, and ACL's. When I go in as someone with t...
Resolved! Populate Help Text only when one option is selected from multiple choice field.
HI, Need some validations on Help Text for multiple choice field. i have multiple choice field with 3 choices X,Y,Z. and help text was configured to that field which populates all time but i need that help test to be displayed only when option Y is s...
Resolved! Case insensitive Glide Record query
Is there a way to make a glidequery to be case INSENSITIVE?In other words, I want to check if a record already exists based on a user input string.I want to match regardless of case.For example, if the computer name ac123-123 already exists in the da...
Resolved! Show "new" button for ITIL under the Catalog Tasks
Related list under the "Requested Item" module, does not show "new" button for ITIL under the Catalog Tasks tab
How can I get the price of a question choice for Service Catalog item in a script?
Hello all,I am having trouble getting the price of a variables question choice in a script. I have a variable named 'selectState' which is of type Select Box. All the question choices are a list of States so the name and value are the same (i.e Text ...
Attaching SLA to incidents where it is not attached
Hi All, We have some incidents where the SLA definitions did not attach and hence due date is not calculated. The requirement is to run a script(background script/schedule job) to attach SLA based on the priority,e.g:- if Priyority is p4, 'P4 SLA R...
Label variable as mandatory on service catalog form
Hi, Currently, we are on Madrid Version. We have a requirement to create the Label Variable and under it, there are multiple checkboxes. Now under every checkbox, there is a single-line text variable "specify existing user id or New" which should bec...
Resolved! I want to create an ACL such that only the admin/ITIL role user can create/delete record in the table u_mytable ?
What I did to allow only admin/itil role user to create/delete a record in the u_mytable table is that I openeed the OOB ACL and gave the ITIL user under roles and check admin overrides checkbox. However, when someone who is a non-ITIL or non-admin ...
Resolved! Can you copy a workflow from one domain to another?
I need to copy workflow one domain to another.
REST API of Database view, fetching variables and catalog task fields
Hello Developers, I've crated a Database view and created a table api of the table created. After applying sysparm_fields, i'm fetching variables on the catalog task and other task fields. The Road block is whenever variable is reference type then in...
Resolved! Calling Script Include from catalog client script
I have below Catalog client script which calls the script include. I'm getting the answer as null function onChange(control, oldValue, newValue, isLoading) { if(newValue == oldValue) { return; } var answer_json = []; var gaj = new GlideAjax('...
Choice table not available for Suggestion field
I have a String field that I want to provide suggestions by choosing Advanced View>Choice List Specification> Choice: Suggestion Choice table: Pick my custom table However my custom table is not showing in the Choice table drop down. Some other cu...
How to use CMDB Identification and Reconciliation rules in scoped application?
If we are using IRE for inserting data into CMDB, do we still need to handle duplication using coalesce field in transform map? Also, can we add our custom identification rules on existing CMDB tables if we have custom identification requirements? M...
Resolved! Is it possible for a child table to reference records from another child table of the same parent?
I have a parent table called 'Projects'. Projects has a child table called 'Project Tasks'. Projects has another child table called 'LOE'. Each Project Task has a field called 'Name'. The LOE table has a choice field called 'Task What I'd like to ...
