Report on average duration to close a ticket
Hi All, I am new to reports. I was asked to create a report/graph which shows average time/duration to close a ticket(RITM/SCTASK). Any ideas please? Thanks, Karthik.
Forum Posts
How can i get the CC and BCC values in an inbound email action?
Hi All, How can i get the CC and BCC values in an inbound email action? Thanks, KUMAR
Calling script include from "scripts - background"
I am trying to test a script include by calling it from Scripts - Background but it is apparently not working for me. I am not sure what it wrong. I have inserted a log call into the top of the script include which should execute as soon as the funct...
Resolved! Passing data between items in an order guide
We have an order guide to add a new customer and/or a new project. If the user wants to add a new customer and a new project with the same request, it presents 2 items. The customer address is collected in the first item (New Customer) and the projec...
Resolved! ATF javascript error, "Uncaught TypeError: Cannot read property 'getAttribute' of undefined"
Hi, I am creating ATF steps for catalog item. When I test it on chrome, it failed on Set Variable Values(Catalog Item Form) step. I have checked the test screenshots and it look like it entered the form correctly and don't see field errors. Here is s...
Resolved! \$("sysparm_guide") doesn't work in Service Portal
I have a Catalog Client Script that acts on the form only when the item is being filled out in a specific Order Guide. However, we are trying to get everything to work in the Service Portal in Helsinki, but it seems that the $("sysparm_guide") in the...
Resolved! Form changes not getting saved
Version: Kingston I have added a couple of fields to fm_expense_line table and using a client script I update the value of one of the fields but the value updated by the script does not get saved to the db even though it shows on the form. Details: A...
Not able to push current.variables.requested_for value to "u_requested_for" on RITM form.
Hi All, The approval for a catalog item is going to manager of the "u_requested_for" on the RITM form, so I have requirement to push current.variables.requested_for value to "u_requested_for" on RITM form, so that as per variables.requested_for value...
Resolved! Reference Fields and Date field not showing up on Requested Item (Default View) after submitting Service Catalog item.
Hello - I just created a few catalog items via maintain items and I am testing them out. I submitted a requested item and I populated all the reference field and date field on the form. However, after going to the RITM after being submitted, on the R...
Resolved! How can we hide fields using ACL's?
Hi All, I know UI Policy and Client scripts only. Is it possible to hide fields using ACL's? Thanks Raj
Resolved! How to get the ID of an Annotation in form?
Hi All,I want to create an blue box Annotation and make it hide and re-appear through onChange() client script when the user change the state of the request. I know the coding for Client script except the Annotation ID. Please help me in finding Anno...
Resolved! How to hide/display the annotations on the form
I have been trying to accomplish the following: On a field name u_typeofrequestoptionsDisplay an Annotation field depending on the field value.If the field says "other" it will show the annotation field anno1if the field says "faq" it will display a...
Resolved! Show/Hide Annotations in a "Form Section" on a certain view
Hi all,This should be easy but am unable to figure out. I want show/hide annotations based on a choice field. I was able to do this using onChange() client script and by having element id's for each annotation.function onChange(control, oldValue, new...
Executing powershell command on mid server
I was earlier using following logic to create an entry in ecc queue to execute a powershell command(I've removed the before and after codes and pasted only main logic): var payload = '<parameters>' + '<parameter name="probe_name" value="Windows - Pow...
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