Since updating to London release, personal instance is hibernating while in use. For example, I am creating an Incident then error message appears related to connection (ServiceNow PI only, work instances not effected). Logging into Developers instan...
Hello everyone, I have a requirement to use only the opened_by field to submit request on behalf of the user logged in or on behalf of someone else. I have made the field editable through the dictionary override but when I submit a request on behalf...
I have 2 custom tables. Table 1 gets most of its data from fields that need to be field out on certain incidents and requests. It gets other data from table 2 based on a rule number field lookup after insert into table 1. If the rule number does n...
Our instance has some stock portal definitions in it, like the "csm" portal, and I don't want customers to be able to use them. Is there a way to make them inaccessible without having to delete the portal definitions?
Hi Everyone, I am trying to create a workflow to automate the updating of locations via Service Catalog. I used Run Script in workflow using this script: var loc = current.variables.loc_location_remove; //getting the reference variable on the catalog...
Hi , To auto populate Caller fields in call when mail sent to service now.I have created client script and now it is filling all the call field, description ,etc.,as per below script Now my manager needs to populate caller fields only when an email...
Hi All, I have created one UI Action button on the Contract form. When we click on UI Button then the status is changed from "Draft" to "Under review". This UI button we saw when Status in "Draft" only. The problem is When we click(1st time) on "Send...
Hi All, How to check whether the user is having write access ACL in servicenow. and what is current.rollup() ACL. Regards, Sasikala.
Dear all, I am evaluating the ATF in service now and notice that it is using the Jasmin framework.Am I write to say that jasmine is used to perform Server Side script validation or can it be use to do glide records and verify for instance that stor...
We need to know the count of how many times a particular email notification has been sent in defined time interval. For example: We have 300 notification configured in sysevent_email_action table and the fact we want to know is which out of the 300 i...
Hello Folks, We have activated Notify plugin in our servicenow and bought a number from Twilio. We are using "Send SMS" activity in our alert workflow to notify users.It is working as expected. Now we have a requirement, We need to have a UI action b...
I have a catalog item with two reference variables on it and I need to make the available values on the second variable based on the value selected on the first variable. I wrote a script include for the reference qualifier but I'm having trouble pas...
We have a computer replacement request with the requirement that the fulfiller must check a box on a specific task (multiple choice field hidden on the REQ named “need_computer”). The task goes to a dispatch group who will reassign the task to a tec...
HI, I would like to know how can we upload a new attachment on sys_Attachment able THanks
I am trying to read in values from a Service Catalog request and will email the general request information when the request is complete. Part of the request is using a Variable Set with 5 fields (1 plain text, 4 reference). Here is the code I have...
