Hi All, I have a query regarding Timezones available/ created in servicenow. Example: Case 1: Suppose I have chosen ART timezone which is related to Argentina and Argentina timezone is 08:30 hrs behind IST (as per google). But while configuring Timez...
Hi,For the people who are using Scripted REST API's to post and update data to ServiceNow, how do you handle data validation? Specifically for reference fields? I have found that if you pass in an invalid sys_id, the record is still created with a nu...
Dear all, I have the following script in a scheduleJob : //Build record object on asset table var gr = new GlideRecord('alm_asset'); //Append the querry to generate the view record based on condition gr.addEncodedQuery('u_send_record_to_mail=true'); ...
Hi All, We have a business rule creating Problem tickets automatically when an incident is raised on the same CI or service offering 3 times or more in the space of 30 days. I am using the below function to update incident tickets with their master p...
Hi guys, I have searched a lot for answers, but nobody seems to have a straight answer.How can we restrict a recipient only being able to sumbit a survey once? There should be an OOB for this. I want to avoid creating a client script or BR to check f...
My customer care table (u_customer_care) is a parent table for Service requests table (u_service_requests). One-to-many relationship. Service Requests table is a related list to Customer Care table. I want to be able to count the number of Service r...
Hello, I have a function in the 'Link Funciton' section of a widget that I would like to call from the Client Script controller. The Link function is simply a timer function like so: scope.stopScroll = function () { if (angular.isDefined(timer)) { ...
Hi all, I have configured the Ticket Attachment widget in RITM approval for the approvers. They can able to view the attachments when there is an attachment available in RITM. Few attachments will be in REQ itself. I need to bring those attachments ...
Hi All,I just want to know about service now licensing based on the instance type.I have requested for the info in this page ServiceNow | Contact Us ,but still I did not get any response from anyone.Can anyone guide me how to get those information.Th...
Hello, We have a custom GlideModal, please check the screenshot. I want to change names of the buttons from OK and Cancel to Create Incident and Cancel. How do I achieve this? Is it a simple modification of the UI Page, not working if I am changing t...
This seems odd to me, and does not match what they show as their example on the docs site listed below.I'm creating a Scripted REST API to simplify interactions with catalog variables. Currently working on the simple 'Get Variables' request, to get...
Hi,I have to created scripted rest api ,To get all the incident number from caller_id .Thanks in advance
Hi,I want to call script include inside scripted rest api.Kindly let me know how to include it.Thanks in advance
Hello expert,I need to understand the difference between Rest and Scripted Rest APIs in terms of servicenow ? I have to integrate ServiceNow CMDB with 3rd party(Solarwinds, Ipsoft) CMDB. Which API is recommended and why?Thanks in Advance
I am using scripted REST api for integration. In POST method, I am processing the data and returning a JSON data. But that data is not reaching the sender which is invoking the POST method. Sender is expecting the response in below format :-Headers:C...
