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02-27-2017 02:29 PM
If I have a business rule that is triggered by an end-user with no roles, can the rule update records that the user doesn't have access to? If not, can the rule call a script include that can see those records, or does the script include have the same restrictions? Or, can I change the user that the business rule is running as?
I have a complex (to me) situation that I'm having trouble resolving...
Thanks!
Karla
Solved! Go to Solution.
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02-28-2017 09:51 AM
None that I'm aware of. Again, this is treading on licensing implications. You may want to reach out to your account rep to double check your requirement doesn't get you in a potentially expensive situation. Make sure the person/parties making this requirement understand the risks/costs.
If that doesn't work out for you, then have a backup plan - email notifications.
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02-28-2017 10:36 AM
Another solution would be to display those updates on the parent incident, without copying them. You could use a custom relationship, for example, to display journal entries of any child incidents.
You could also create a UI Formatter that displays these in a similiar fashion on the parent ticket, if the formatting is important. This could be a tab on the parent incident for 'Child Notes'
