Can a sub-prod be upgraded to a prod?

[andreea_iordach]

Hi - is it technically possible to convert a sub-prod into a prod? This is for a client that is looking to migrate from an old, heavy customized production instance to a new one - intent is for the client to gradually move licenses from the old instance into a sub-prod and once the migration is finalized, if possible, upgrade the said sub-prod to production. 

Thank you,

Andreea 

[Anil Lande]

Hi,

As per my knowledge a customer can have more that one production instances (Obviously it will have additional cost associated with it).

If they are okay to have two production instances then they should raise a case with ServiceNow Representative assigned for your client and get the more details for associated cost and process. 

Not sure if sub-prod can be upgraded as prod(with additional cost) but they can get additional prod instances by paying additional cost.

[andreea_iordach]

thank you Anil - what I am looking after is to understand if technically, a sub prod can be converted(or upgraded) to a prod. 

[david_haught]

Same question - any answers?