I have a custom workflow I am working on and the user requested that a catalog task performs two different options when a catalog task is marked "Closed Complete" and when it is marked "Closed Cancelled". When this particular catalog task is marked "closed complete" it is supposed to go to the PAB Approval and I have it working successfully. When the user marks it "closed cancelled" it is supposed to go to the ITSM PMO Approval. However, I cannot get the "closed cancelled" to work properly. I saw a few discussion up here and tried to use the examples but they did not work for me. It may just be me....lol. But I have the examples of what I have going on below and attached.
So I used the always condition that was there already for the catalog task and updated it with the PAB Approval Main as where I want the task to go after it is closed completed and I created a or made a copy of the condition and updated it to be named "Closed Cancelled" and I want it to go to the ITSM PMO Approval but it won't go. The "Always" for Close complete works, but not the closed cancelled. So i am wondering do I need to change the condition from true to activity.result and something or what because it goes to PAB Approval instead of ITSM PMO approval. Can someone please assist me as I am on a deadline?
Thank you so much!
Chenelle
252-544-4404
Hello Chenelle,
Using the state variable to control the path of execution in a workflow is fraught with (bad) consequences.
I recommend that you consider placing a catalog variable, probably multiple choice, on the task. This catalog variable would allow the user in the assessment task to select the method of approval. They would then close the task normally.
You would also add an IF block after the task. The IF block will check the value of your catalog variable and then branch accordingly.
Here's an example from one of our workflows. In this case, the paths are Run Script blocks, and in your case you would use Catalog Task blocks.
But the idea is the same. In the green block, the a user sets a value for a variable which is tested in the following "If block". The condition of the If block determines which path is taken.
Hello Chenelle,
Using the state variable to control the path of execution in a workflow is fraught with (bad) consequences.
I recommend that you consider placing a catalog variable, probably multiple choice, on the task. This catalog variable would allow the user in the assessment task to select the method of approval. They would then close the task normally.
You would also add an IF block after the task. The IF block will check the value of your catalog variable and then branch accordingly.
Here's an example from one of our workflows. In this case, the paths are Run Script blocks, and in your case you would use Catalog Task blocks.
But the idea is the same. In the green block, the a user sets a value for a variable which is tested in the following "If block". The condition of the If block determines which path is taken.
