Can anyone please suggest how to auto close resolved case after 30 days?

[sruthig]

Can anyone please suggest how to auto close resolved case(n_customerservice_case) after 30 days?

I had given System Property "case.autoclose.time" value to 30.

Is it will work?

Or Do I need to change any other configuration?

Regards,

Sruthi

[Sajilal]

Hi sruthig,

Check the flow designer involved with this.

https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/auto-close-customer-service-case.html

Please Mark as ✅ Correct if this solves your issue and also mark ???? Helpful if it helps resolve your problem.

Thanks,
Saji

[sruthig]

Hi Sajilal,

The flow designer "Auto Close Resolved Cases" is not active.

My requirement is not to sent reminder mail after close the case

I just want to make resolved case closed after 30 days.

How can I achieve this?

Please Suggest

Regards,

Sruthi

[Sajilal]

Two ways if you are looking for customization,

1) Either via Flow/Workflow you can setup, add activities "Wait for condition" where you will be checking if State is resolved. Then you can put a activity "Timer" for 30 days. Then one more activity to check "If condition" if the Case is still in resolved state. Finally the last activity would be "Set Values" where you will Close the Case using the current.field way.

2) Write a Scheduled Job script execution Type which runs every Day.

The Gliderecord Query should be running on the Case Table with filter conditions as Last Resolved in 30days. You can use a addEncodedQuery too. And you can auto close the case this way too.

Hope this helps, if you are looking for more help please let me know.

Please Mark as ✅ Correct if this solves your issue and also mark ???? Helpful if it helps resolve your problem.

Thanks,
Saji

[Gaurav Shirsat · Accepted solution]

Please refer the similar Thread

https://community.servicenow.com/community?id=community_question&sys_id=d1413cfcdbb8d7cc2e247a9e0f96...

Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat