Can anyone please tell me where we can see the status of BitLocker in service now.

niveditakumari · ‎08-05-2019

Hello,

I have a requirement when Service Now gets an update to the BitLocker status field then it will create an incident for the support group for that computer. Can anyone please suggest me that where we can see the BitLocker status field in service now.

Can anyone please help me with this.

Regards,

Nivedita

amaradiswamy · ‎08-05-2019

Hi,

Go to cmdb_ci.list and search with name --contains--locker and see if there is any record for bitlocker.

Yes, you can write business rule to create an incident. In BR, in when to run the condition can be status changes and in script field you may write below based on your requirement.

var incRec = new GlideRecord('incident');

incRec.newRecord();

incRec.short_description = 'bit locker status changed';

incRec.cmdb_ci = current.sys_id;

incRec.assignment_group ='sys_id_of_group';

incRec.insert();

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niveditakumari · ‎08-05-2019

Hello,

Can anyone please tell me how we can create incident when BitLocker status field has been updated. Do I need to create an business rule to achieve this?

Can anyone please help me with this?

Regards,

Nivedita

niveditakumari · ‎08-05-2019

Hello,

Can anyone please tell me how we can create incident when BitLocker status field has been updated. Do I need to create an business rule to achieve this?

Can anyone please help me with this?

Regards,

Nivedita

amaradiswamy · ‎08-05-2019

Hi,

Go to cmdb_ci.list and search with name --contains--locker and see if there is any record for bitlocker.

Yes, you can write business rule to create an incident. In BR, in when to run the condition can be status changes and in script field you may write below based on your requirement.

var incRec = new GlideRecord('incident');

incRec.newRecord();

incRec.short_description = 'bit locker status changed';

incRec.cmdb_ci = current.sys_id;

incRec.assignment_group ='sys_id_of_group';

incRec.insert();

niveditakumari · ‎08-05-2019

Hello Amaradiswamy,

Thank you for your reply.

My requirement is to create an incident when Service now gets an update for the BitLocker status field is Non-compliant for computer. It will create an incident ticket for the support group for that computer if no support group is found then it will assign the ticket to L2 help desk for proper assignment.

According to me I should create one business rule to that will check when BitLocker status field is Non-compliant for any computer then it will create an incident.

Correct me if i am wrong and also provide me correct solution.

Regards,

Nivedita