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09-13-2023 06:22 PM
Hello, everyone.
I am new in ServiceNow and I am curious if is it possible for data and processes within companies to be separated even if they are under the same domain? If so, how can I determine if I am within the data of a company?
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09-13-2023 09:42 PM
Hi, if your instance is domain separated then data and functional segregation is at domain level and domain structure is normally considered to be domain = company
If you require separation at a more granular level you would need to find some unique identifier within the record that you can reference in scripts, acl and query business rules in order to deliver the separation. But the overhead of doing this could be high and it would introduce considerable complexity and risk.
A better solution would be a domain tree structure, so that child domains contain data and functionality specific to X conditions, with users who should see all child data getting the visibility via the parent domain or as a member of 1 child domain with domain visibility to X child domain(s).
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09-13-2023 09:42 PM
Hi, if your instance is domain separated then data and functional segregation is at domain level and domain structure is normally considered to be domain = company
If you require separation at a more granular level you would need to find some unique identifier within the record that you can reference in scripts, acl and query business rules in order to deliver the separation. But the overhead of doing this could be high and it would introduce considerable complexity and risk.
A better solution would be a domain tree structure, so that child domains contain data and functionality specific to X conditions, with users who should see all child data getting the visibility via the parent domain or as a member of 1 child domain with domain visibility to X child domain(s).
