Can I approve multiple RITMS at once in service catalog.

[Raju Singh1]

I have a REQUEST which has few RITMs inside.

I want to approve multiple RITMs by selecting these but I do not get approve option there. As per the workflow all these RITMs needs approvals.

but when I click individual RITM, I get approve option there. All I want to say that can we approve 3 items selected at once. How to make it possible.

Regards,

Raju Singh

[Raju Singh1]

Okay, that means I have to create a new field in the approval table which should copy the RITMs value. Let me try that.

[Chandu Telu]

HI raju,

Please provide the more information about your requirment

1) If you choose ritm in list some of them already approved /canceled /set not required

2) Some of the ritm even don't need approval

[Raju Singh1]

Hi Chandu,

Please let me know what more information you required.

As per my requirement.

1)   I just need some way to approve multiple RITMs on one go.

2) As per Sandesh,   we can open the sysapproval_approver table in list view and select the items and approve them all at once.

However, I wont know what is the description of RITMs in the sysapproval_approver table, So, it was suggested that I create a new field in sysapproval_approver table and Run an after buiness Rule on RITM so when RITM is created, it shall copy the value of desription from RITM to sys_approver table.

Please let me know if you have any questions or is any other way or alternative to achieve this requirement. You can see that it doesn't have value of RITM description in sysapproval_approver table.

Regards,

Raju Singh