can I capture the policies in update set which I created in data manager
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‎07-24-2025 12:28 AM
to handle the stale CIs I created the the policies in data manager
now I move that into another Instance
can I able to capture the policies in the update set
it will work or not?
if any one know this please help me on this
can I capture the policies in update set which I created in data manager
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‎07-24-2025 07:44 AM
Hi @SathishB
As far as I know, policy capture in the update set should work in the next instance.
@AJ-TechTrek any inputs.
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‎07-24-2025 07:52 AM
check this link
CMDB Data Manager Policies not working
if the table which holds that policy has update_synch=true in the Collection type field then it means it's captured.
if not then it's not captured.
You can migrate those via XMLs
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-24-2025 08:12 AM
Hi @SathishB ,
Yes, you can capture Data Manager policies in an update set — but there are important considerations:
1.Data Manager policies are stored in the table:

sn_cmdb_ws_dm_certification_policy
2.When you create or modify policies, those records and related metadata changes are usually tracked in update sets.
3.However, because Data Manager is part of CMDB Workspace and uses the workspace framework, sometimes related UI elements, configurations, or dependent data might not be fully captured in an update set automatically.
Limitations:-
1. Some workspace or UI configuration files (metadata, modules, etc.) may not always transfer cleanly just by update sets.
2. Always test in a lower environment before deploying to production.
3. If the policies rely on specific CI classes or custom fields, ensure those also exist in the target instance.
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Thank You
AJ - TechTrek with AJ
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ServiceNow Community MVP 2025