Can I create an Inbound email action with a Target Table that is a custom table but also create an incident within same Inbound email action?

[Community Alums]

This is part of a scenario where I have created a custom table and am using a Data Lookup (but the data lookup may not be configutred corrrectly). I am trying to create an incident that populates with fileds for custom table

Custom field

Mailbox Owner - Reference field sys_user

I need to create an incident and assign to the Assignment group of the sender of email.

 I have been up for more that twelve hours trying to solve this...

[Community Alums]

There does not seem to be a data pill for assignment group

[DanielCordick · Accepted solution]

Hey Lon,

this is how i accomplished this task.

trigger condition for new email is receive type = New

i was able to look up the user from the email and then assign it to their assignment group 

please mark helpful or correct 🙂

[Community Alums]

Thank you soooo much!