Can I create an Inbound email action with a Target Table that is a custom table but also create an incident within same Inbound email action?

[Community Alums]

This is part of a scenario where I have created a custom table and am using a Data Lookup (but the data lookup may not be configutred corrrectly). I am trying to create an incident that populates with fileds for custom table

Custom field

Mailbox Owner - Reference field sys_user

I need to create an incident and assign to the Assignment group of the sender of email.

 I have been up for more that twelve hours trying to solve this...

[DanielCordick]

Hi Lon

you can use flow designer to complete this task. Use then inbound email trigger and configure it to your specifications, maybe from a certain sender or subject line, flow designer will give you a drag and drop when dealing with email. No coding required. 

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/flow-designer/task/create-inbound-email-flow.html

please mark helpful or correct 🙂

[Community Alums]

Is the data lookup definition still required?

[DanielCordick]

Might not be required but you could do a look up of the sender, if there is a error or no user you can deal with it in the flow, no need to script this part

[Community Alums]

Does not seem to work, email will be a new email as oopsed to a reply email.