Can i delete the custom field which i have created on incident form

[Srinivasu2]

Hi Community,

Can i delete the custom field which i have created on incident form this "7. What is the frequency of this (WEB) issue?"

because it is showing label with back name like this " 7. What is the frequency of this (WEB) issue u_7_what_is_frequency_of_this_web

so i am not able add this field is empty in UI policy

I have created same kind of field before store it in available slush bucket

Please advise can i delete one custom field which i have created.

Thanks,

Srinivasu 

[AndersBGS]

Hi @Srinivasu2 ,

For sure you can. You can see here how to do it in the product documentation: https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/reference-pa...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[swathisarang98]

Hi @Srinivasu2 ,

Yes you can delete the custom field just right click on the field and click on configure dictionary and once you are redirected to field click on Delete Column at the top right corner as shown below,

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[swathisarang98]

@Srinivasu2  and you might not be getting "is empty" because the field type might be different for "7. What is the frequency of this (WEB) issue" than the other field type please do check once.

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Srinivasu2]

Hi @swathisarang98.

I have deleted string field type field but other one keep it, other one is choice field type field, but for choice field type it is not showing isempty option

how to hide if choice field type field is empty?

Thanks,

Srinivasu

[swathisarang98]

@Srinivasu2 , Yes for field type choice you will not get the option is empty in the ui policy so if you are checking whether user has selected any choice or not you can add condition like  "7. What is the frequency of this (WEB) issue?" is None which should work fine 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang