Developer

Multi Row Variable Set: Limit Rows

Limit Rows First thought To limit rows a quick search brought us to several sources mentioning: var field = g_form.getField("multiple_approvers"); // multi variable set name if (field != null) { field.max_rows_size = 3; // number of rows allowe...

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Scripting and Coding
Service Portal Development
User Interface (UI)

Need to generate and download Excel with a button on Catalog Item

Hi All, I need a button/URL on catalog item form. on click, I need an excel sheet need to be generated and downloaded with prepopulated data from the catalog variables along with headers. Please suggest. could you please help me with the approach/de...

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Record producer in workspace

How to add a record producer as form in workspace.

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Resolved! Custom Table licensing

We don't have a separate app engine licenses but we got 50 custom tables with ITSM. Does anyone know if we can use those tables to build a custom app for our Health and Safety team (around 30 fulfiller users) without any additional cost?If not, would...

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PCI blocking on LUHN format

PCI data can easily be entered into Task records (e.g. Incidents and Cases) and be maintained, and without Data Discovery it could take sometime for it to be anonymise it. A business rule checks before an insert or update, to check whether any fiel...

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Planned start /end date should be editable for admin and Group A in all states

Hi Team ,I have a requirement where the Planned Start Date and Planned End Date should be editable in all states for Admin users and members of Group A . For users who are not part of Group A, these fields should be editable only when the record is i...

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One notification email for all teams when a case is assigned

Hi,The requirement is 'Please merge all email notification for when a case is assigned in one email notification instead of different emails for each team.In the filter, user "not any of" so teams receive these notification by default with the abilit...

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How to check if the field is visible on the form in onSubmit Catalog Client Script

Hi Community Members! I've encountered the problem while trying to check if the field is visible on the form. The logic of this part of the Catalog item is: there's a field let's say "Area", it's a reference type, and when the user selects smth in th...

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Is Discovery Map required for SW Reconciliation?

Hello friends, I would like to understand if Discovery Map is required for effective and complete SW reconciliation? I saw few SW models and they were reconciling successfully even if Discovery Map is missing. In face, even if discovery map is missin...

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Resolved! Change Checkbox Color in Next Experience Theme Variant

Hi Everyone, We are trying to create our own Dark Mode variant for our custom theme. One thing that we are stuck on is the checkbox color. Because the background is now black, we can't see the check. We have tried these keys so far "--now-checkbox...

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How to add a block or gap within a container

In a catalogue item, I've got the following container:However, what I've noticed is that for the New URL Status question, if I select Disposed, it messes up the alignment: I was just wondering if there is a way I could create some sort of block or ga...

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notification trigger to different place

Hi Everyone,I am trying to implement a requirement in ServiceNow email notifications where:If the recipient user belongs to this group, the incident link should open in SOW Workspace.If the user does not belong to this group, the link should open in ...

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Blog: ServiceNow to Github Integration

Automatically Create JSON Files in GitHub from ServiceNow RITMsModern DevOps workflows often require storing structured request data from ServiceNow into external repositories like GitHub for automation, auditing, integrations, and CI/CD pipelines.In...

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Display text in Create New Article view

When a user selects "Create New Article", display clear, read-only guidance for each Knowledge Base showing its Objective, Intended Audience, and Eligible Contributors. This information appears contextually beside the Knowledge Base selection field, ...

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Understanding and changing the OOB Calculation for Business duration

Hey Team: I'm having a lot of difficulty finding how the OOB methodology for Business Duration is calculated.I've seen several posts with scripts available, and they all return bad information or NAN values when i attempt them. My script is pretty si...

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