Can I remove watermark via in Reply to header?

[JR Oliver]

I have a business rule to remove watermark in the body of a scheduled report email.

I successfully removed the watermark in the body. However when user replies to the report email, SN  Classified as reply to 'null' via watermark 'Ref:MSG16159917_lapkqhzPdTKu44mRxVR' via In-Reply-To header.

I need to remove the watermark so that it triggers the Inbound Action to create Interaction record.

[anshul_goyal]

Hi @JR Oliver ,

Please refer to the following community link for guidance on removing the watermark from incoming or reply emails:

https://www.servicenow.com/community/developer-forum/remove-watermark-from-email-body-of-incoming-em...

Please mark my solution Helpful and Accepted, if it works for you in any way!

Thanks