Can not find SLA properties

Jaeik Lee · ‎12-06-2023

In SLA Engine Properties, I tried to change property "Recalculate Task SLA records when a task's form is displayed".

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-level-manage...

But i cannot found that property.

What can i do?

BalaG · ‎12-06-2023

Hello @Jaeik Lee you are right the property as described in the doc is not present. I think it is a typo, there is a property shown below from the same properties page that matches the control you are looking for.

hope this helps

--

Bala

Please mark this as helpful or a solution as see fit.

Maik Skoddow · ‎12-06-2023

Hi @Jaeik Lee

there seems to be an error in the documentation. In the properties overview screen, it is named that way:

Maik

Dr Atul G- LNG · ‎12-07-2023

Hi @Jaeik Lee

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/system_properties_ui.do%3Fsysp...

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