Can not find SLA properties

Jaeik Lee
Mega Sage

‎12-06-2023 05:30 PM

In SLA Engine Properties, I tried to change property "Recalculate Task SLA records when a task's form is displayed".

 

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-level-manage...

 

But i cannot found that property. 

 

What can i do?

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3 REPLIES 3

BalaG
Kilo Sage

‎12-06-2023 08:18 PM

Hello  @Jaeik Lee  you are right the property as described in the doc is not present. I think it is a typo, there is a property shown below from the same properties page that matches the control you are looking for.

 

Screenshot 2023-12-06 at 8.14.39 PM.png

hope this helps

--

Bala

 

Please mark this as helpful or a solution as see fit.

 

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Maik Skoddow
Tera Patron
Tera Patron

‎12-06-2023 09:21 PM

Hi @Jaeik Lee 

there seems to be an error in the documentation. In the properties overview screen, it is named that way:

 

MaikSkoddow_0-1701926461677.png

 

Maik

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-07-2023 03:58 AM

Hi @Jaeik Lee 

 

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/system_properties_ui.do%3Fsysp...

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