Can response message can be removed from work-notes on incident

[Ap_1]

Generally the api failed response message, code and other details gets updated on the work notes of the related incidents 

Now we have a requirement that if the response message contains example "ABC" then work notes should be updated with a different warning message.

Can anyone suggest how to achieve this.

[AnirudhKumar]

I suggest you break this down into the below:

- First, identify where is the configuration/code that updates the worknotes with API response

- Next, try and log out the message attribute in the response in that piece of code.

- Finally, use an if condition to check the message and the display appropriate alternative worknote.

[jv_1]

find the line where response is being assigned to work notes field in code and change the line to desired warning message . if you can share code may be i can give you better answer by doing modifications in the code .