can someone explain the concept of skipped records after upgrade

shristy2
Giga Expert

‎10-20-2017 03:09 AM

We have the upgrade done to jakarta from helsinki.

There are 692 skipped records.

For incident there are 71 and many more...

i am unable to understand how should i do the evaluation and how the records are connected.

can someone help me in doing that.

Regards,

Shristy

+91-8983212486

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Kalaiarasan Pus
Giga Sage
In response to shristy2

‎10-20-2017 04:02 AM

The link shows how to address a skipped update and I have also stated it in my initial response that is either accept, revert or merge them.


This is precisely one of the reasons why people say 'Do not edit OOB stuff', as you will end up owning the maintenance cost.


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Chris M3
Tera Guru
In response to shristy2

‎10-20-2017 08:20 AM

This is where documenting your code becomes necessary.



For example, if you have a business rule you modified, the reason for that modification should be documented in the code.   When you do the skip review, you then know why you made the change.   If ServiceNow made the same change, you can revert.   If they made other changes, but you still need your change, then you merge.   If you don't need your change anymore, you revert.



What is also very helpful is also reviewing the date they modified it.   If they haven't modified it since the version where you made your change, chances are you keep your update.   This isn't very easy to pull out of the system though.



Lastly, is paying attention to the type of record.   There are several record types that you can safely ignore right off the bat.   Such as Modules, Form Layouts, Sections, Related Lists, List Layouts.   The only time you might need to pay attention is for system forms, such as if someone modified the default view of a Business Rule, you may miss out on new features added to Business Rules.   I would bet nearly half of your 700 would fall into a category you can ignore (And you should document those for the next upgrade)



We are down to 3,600 skips (Yes, down to, from somewhere around 5,000).   We can typically get through 95% of them in a day, spending additional time looking at more complex objects like script includes.