Can someone help me how to redirect the esc portal view to the sp portal view in ServiceNow

[NagaNandini N]

Hi Can some one help me how to redirect the esc portal view to the sp portal view in ServiceNow request notification. 

1. Email notification links redirects to sp portal view and its redirecting to esc portal view. Is there is a way to check from onwards this modification happened in ServiceNow.

2. For the new requests creation notification it directs to sp portal but for the old request the link directs to esc portal. Please find the code for reference. Is it possible to put the old request link to sp portal view. 

Earlier code

    var portalSuffix = new sn_ex_emp_fd.FoundationNotificationUtil().getPortalSuffix();

    var requestUrl = '/' + portalSuffix + '?id=ticket&table=sc_req_item&sys_id=' + current.sys_id;

    var buttonText = gs.getMessage('View request');

Current code 

    var portalSuffix = 'sp';

    var requestUrl = '/' + portalSuffix + '?id=ticket&table=sc_req_item&sys_id=' + current.sys_id;

    var buttonText = gs.getMessage('View request');

3. Is it possible to disable the employee center notification permanently ?

Regards,

Naganandini N

[NagaNandini N]

Hi Juhi,

Thank you for the response. But fir the old requests notification it redirects to the esc page only :(. Any suggestions or help to fix it back to the sp portal for the old requests.

Regards,

Naganandini N