Can someone help me?

[Marcosfabif]

The Challenge

Developing a Flow in ServiceNow
Context:
Build a catalog item with a requester manager approval flow.
- The candidate needs to create an application with an intermediate TASK table, and the catalog item must create a record in this table.
- Create dashboards to analyze the data from this table, such as: number of tickets, by status, by analyst, and whether the SLA was exceeded or not.

[tiagomacul]

Thank you for sharing the challenge. Here's how I would approach it:

"This challenge feels more like a real job opportunity, and the AI response offers a solid direction to tackle it."

• First, I would create a scoped application containing a custom TASK table to store intermediary records generated by the catalog item.

  • Create app.
  • https://www.servicenow.com/community/app-engine-articles/app-creation-tutorial/ta-p/3108031

• I’d configure a catalog item that triggers a Flow Designer flow, creating a TASK record and initiating the manager approval process based on the requester's manager field.

  • https://developer.servicenow.com/dev.do#!/learn/learning-plans/washingtondc/citizen_developer/CIT_Cr...
  • https://developer.servicenow.com/dev.do#!/learn/learning-plans/yokohama/new_to_servicenow/app_store_...
  •  

• Once the flow is built and tested, I’d use Performance Analytics and standard dashboards to visualize ticket volume, statuses, analyst assignments, and SLA compliance metrics.

  • https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719958

[Marcosfabif]

Can u teach me with real screenshot please