Can't be an "=" sign in email subject line

[Abbottronix]

I need to add '[SEC=OFFICIAL]' to all our email subject lines, but after doing so, they all cut off at '[SEC'. I realised that adding an '=' sign to an email subject eliminates the '=' sign and anything that comes after it. Is there anyway to include '=' in the email subject without this happening? 

[vijayr2313]

you can add the '=' sign in your email notification subject line.. please check the length of the words updated in subject line, it shouldn't cross 100 words.

[Abbottronix]

If I add the = sign to the front of the subject line it still makes everything in the subject line disappear 

[Vaishnavi Lathk]

Hello,

In ServiceNow, you can achieve this by encoding the '=' sign in the subject line. ServiceNow supports URL encoding, so you can encode the '=' sign as '%3D'. Here's how you can do it:

// Assuming 'current' is the GlideRecord object representing the email record
var subject = current.subject.toString(); // Convert subject to string
subject = subject.replace('[SEC', '[SEC%3D'); // Replace '=' with '%3D'
current.subject = subject; // Update the subject in the email record
current.update(); // Save the changes

This script will replace '=' with '%3D' in the subject line before updating the email record. This way, the '=' sign won't get eliminated, and your subject lines will remain intact.

Regards,

Vaishnavi Lathkar

[Abbottronix]

Hi Vaishnavi,

Is this code meant to go inside an email script?

Cheers