Can't change the profile picture!!!!

[Nora3]

Hi!

I am not able to change my profile picture, or any users profile image. I am security admin, and the only acl that we have (read) is admin override. I don't know where to look anyomore. I have debugged the field and that is the only acl on the field. I can see the image, but I can't change it. I've created a write acl too, but it doesn't make any difference.

Thanks!

[asifnoor]

Hi Nora,

When you say, you cannot change, what is the issue you are facing?

[Nora3]

As you can see, there is no update/delete button.

Example: https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/field_administration/task/t_UsingImageFields.html

[Narendra Kota]

Hi,

It is a known issue in London version and it will be fixed in New York (PRB1316118).

Workaround: delete the picture from the background script, make sure table name and field names are correct.

var gr = new GlideRecord('sys_user');

gr.get('user sys id');

gr.picture = '';

gr.update();

Reference link: https://community.servicenow.com/community?id=community_question&sys_id=0b9322d7dbf3eb48a39a0b55ca96...

Mark my answer as correct or helpful if it helped.