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Global search not working for Short Description?

Hi All,In our instance Global Search is not returning result based on Short Description or Description its giving result based on Number only. I have seen some properties but not able to find the solution. Where do I need to configure this?  Thanks

The Matrix by Tera Contributor
  • 478 Views
  • 1 replies
  • 0 helpfuls

Reference qualifier in not working

Hello Folks,     I've a requirement to not show the groups with no users in the assignment group field. For this I've written script script and used that in the task table's assignment group field advanced ref qualifier. But I'm trying this I'm getti...

Avee90 by Tera Contributor
  • 1386 Views
  • 7 replies
  • 0 helpfuls

Exclude Weekends and Holidays for Calculate TTR

Hi,Iam looking to create a Report which track Time to Resolve Tickets, for this I'm in the process of configuring an Action in flow designer, we already have an action available which calculate the TTR. Looking to exclude Weekends and Hoildays for th...

Niranjan2 by Tera Contributor
  • 2080 Views
  • 14 replies
  • 2 helpfuls

manage ui actions

i was using the demand table fields to manage statesrecently i got a requirement like :-1.if the user have "employe_manager" role and "employee_admin" these both role users  can view the  the ui actions in classic/native screen.2.if user has a "emplo...

VSN by Tera Expert
  • 423 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to access specific field from current form in UI Macro?

Hello folks,I created a custom UI Macro to dynamically display images according to the return from my Script Include.I have already tested the Script and it is correctly returning the URL of the image, my UI Macro is also successfully displaying the ...

Community Alums by Community Alums  
  • 765 Views
  • 2 replies
  • 3 helpfuls

Resolved! export data from a VTB to pdf

Hello,  is it possible to export data, based on specific filters directly from a vtb?   For instance in this example, let's say I only want to export info from cards that are in COMPLETE lane.Or is it necessary to go to a specific table, configure fi...

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dev_K by Tera Contributor
  • 878 Views
  • 3 replies
  • 0 helpfuls

Automate export change request to pdf

I must embed many ServiceNow Change Requests (CR) as PDF documents in an Excel spreadsheet.I can do this manually:1 - export each CR to PDF (Landscape)2 - embed all exported PDF files in the Excel spreadsheetI need to know how I can automate this pro...

Resolved! Script include to query RITM from Request

When I query from Request tqble, the script includes return null . What could have gone wrong? Script includeClient callable (checked)Accessible from All Application ScopesgetFinanceRitm: function() { var arr = []; var gr = new GlideR...

tsoct by Tera Guru
  • 610 Views
  • 2 replies
  • 0 helpfuls