We have a customer portal and snc_external users have access to the relevant tables in order to log and update their cases so all table ACLs are in place and working well. I have now created a new portal page with a HTML widget to display a dashboard...
I have a UI action to move the change to an Implement state if the planned start date time is in the past. If not, then it needs to open a modal window. I'm having trouble evaluating the datetimes and moving on in the script. I am getting the gs. is ...
Hi Community, I am having issues with a flow that will generate an automated email to the RG. the flow works if the "Description" field is populated with no complications however if the incident is generated via an inbound email action, the descrip...
Since the Inbound APIs have an access policy to use the OAuth token, basic authentication will not be authorized to call the APIs. For the ATF step - Send REST Request - Inbound, I can only set the basic authentication but no other (screenshot attach...
Hi thereI am integrating with a third party and adding the records retrieved to an import table. I want to transform these records as follow:Depending on certain data criteria If there is no match to a Security Incident already created in ServiceNow,...
I am looking for a way to prompt a user if they change items in a related list. For example the user add and/or removes a list of services to a change (this is just an example). Would like to use the out-of-the-box editor or slightly modified one a...
On our sys_user table, the User ID field is a string field that is essentially the same as the Email field which is an email field type. I am trying to create a report that will show me all users where the User ID is different from Email but because ...
Hi, I am trying to connect cmdb_rel_ci table with two tables cmdb_ci_database and cmdb_ci_service_discovered.The child field of cmdb_rel_ci has both records; that I am getting from cmdb_ci_database.sys_id = cmdb_rel_ci_child andrecords from cmdb_ci_...
I want this Catalog Item to be visible only in 2 months in the year. This is Available For Script in this item.But this is not hiding the script getAnswer() function getAnswer() { var currentTime = new GlideDateTime(); var currentMonth = c...
Pardon the total newbie question.I have two UI actions, Add to Visual Task Board, different sys_ids, and slightly different scripts, but both the the same name, same order, and are active. Both appear to have been altered from the baseline when I do ...
Hello team, I'm finishing a catalog form and got stucked with a "simple" thing. The form has 2 options, Deactivate and Re-Activate groups, if the user types a group name that is already activate and select (Re-Activate), it must show a message saying...
I want to create an interactive filter for Dashboards and reports . Also I want to share the reports I have created within my ORG . But my org has a strict policy of not allocating elevated roles ( admin role in particular ) to users , Can someone p...
I would like to add a custom field to the Task SLA table that measures the SLA within 24 hours, excluding weekends and holidays, separate from the Business time left, elapsed time, and elapsed percentage fields.Firstly, is it possible to implement su...
Hi. I need to report on an sla that is on the REQ from an sc_task perspective (i.e. filtering on the 'Assigned To' of the sc_task) I think I need to create a database view similar to this - how to join sc_task, task_sla and sc_req_item tabl... - Ser...
I have a custom widget which will display an article. This article sometime may contain images. I want to display a small size of this image and when user clicks on image, the image should pop up and display in full size. How do I do this?HTML:<div c...
