Has anyone successfully created a breakdown to be applied to either/both the event or alert table?Here’s what I’ve tried:Created a breakdown source based on the cmdb_ci table. For development, I’ve added a filter condition for a specific ci item.Crea...
I have the following situation. When a user attach a first document, send the email only 1 hour later, and if other documents are attached within this period, consolidate the documents into a single email, so that the applicant does not receive seve...
Hi All, I have written below script. But still I'm not why another group members also getting same result.Please check below script and let me know.I have written onload client script. var userID = g_user.userID;var gr = new GlideRecord('sys_user_grm...
Hello, can someone help me with my next question? Is it possible to generate an automatic announcement that is displayed in the service portal when an incident is critical?which when displayed, shows the date and incident number If it is possible, ho...
Hello Team,I want to understand what possible drawback of Assignment could be look Up Rule.If possible, please add any simple scenario to understand drawback of assignment look UP rule.
Hi,I am working on a client request to disable the "Open Record" button in the Sys_popup view for a field.So far, I do not find a way of achieving this on Vancouver. Please let me know if it is possible to do this in a scoped application or if it is ...
Hi,I wanted to create new role that give access to syslog_transaction table only. and it users who has this role should be viewing those table in read-only format.please guide me on this.
Hello,The purpose of this slush bucket is to add additional approvers. It checks the selected value against the approval table. If the approver you are trying to add is already in the list of approvers, I would like to remove or clear them from the s...
Hello, I am creating an incident from an email via an inbound action. I want to attach a copy of the email to the incident. Below is the code I have been trying to get to copy the email as an attachment but not successful with. Can anyone help me wit...
Hello!I am attempting to set a Visual Task Board as a homepage for a specific group of users that is tied to a custom app I built. I was looking at the below post, but it seems this is not working for groups and only specific users. Has anyone figure...
I currently have this line of code in a ui page for category and sub category, how would I pass the category as a dependant field into the subcategory glidechoicelist method and refresh the choice list when the category value changes? ...
Hi All, I have a requirement that when i select the dropdown option "service required" is only "GitHub Co-Pilot (cost : 19 €/month)" also based on the dropdown i have configured another dropdown "Do you already have a license" When selected "NO" an e...
Hello, Quick question, I had to create a reference qualifier to get only groups the requested_by is the manager, but now I need to filter only groups that Parent is empty (parentISEMPTY), how can I add this to the reference qualifier bellow?
Hello Folks!I want to call a script include from a field style to 'highlight specific fields (due date field where the date is less that 48 hours from now).I created a script include which seems to be working fine (tested in console) - doing its job....
Hi all, I am working on a request item with a mutirow variable set. This multi row variable set in that request needs to be shown in one report, each question of this variable set... I have been folowing the tread Solved: Create a report with RITM Va...
