Hello team, My customer is planning to enable MFA - EMail(mandatory) and AUthenticator (optional) for users. My question is 1. If users enable authenticator , can they still receive the one time code via email even if Authenticator is default one ....
Hi, i have added few fields in my form that are mandatory whenever we select a particular status like on hold, awaiting info etc. i added field in the table and accordingly made ui policy, this modification is visible in my classic view but not in m...
Hi, snc_internal users unable to see worknotes\comment on ESC portal once after submit a ticket. Can anyone please help on this, it will be usefull. Thanks!
We have the custom My Requests widget for ESC(dedicated to HR Cases).This widget supposed to return results based on the keyword entered.This works fine as you switch the view to Closed Requests. The only issue is when searching for open requests. I ...
I have a multi level pivot table and I'd like to change the color of the header of the table to Blue as per client requirements. Right now it only allows me to change field values and the header is always white. Is there a way around this?
Hi all, I have created a transform map and i have set coalesce field as true for RITM number, assigned to and configuration item field.During first transform if the configuration item is empty it is creating a record which is working as expected but ...
Hi, We have encountered a bug where if the user tries to type the keyword intent in the chat, it shows this set of sysID: This is happening in PROD, but on DEV and TEST instance, it's working fine. I checked the VA topic and NLU intents used here an...
We have a table that extends the user table. The user table has the normal phone number field, but the numbers are being formatted in an American format. In Australia, a 10 digit number can be displayed as either 0401 123 456 for a mobile or 02 1...
Ui Action is not wroking the way we expected, it did get picked the wrong workflow after enabling change model for change creation
Is there any way/method to get element of form label in Client script, i am trying to "setStyle" of label // Working for field var requestorField = g_form.getElement('sys_display.' + g_form.getTableName() + '.u_authorized_requestor_s_full_name'); /...
Dear Team, I have a requirement to copy/transfer attachments of Interaction Record to Request record when Create Request UI Action button clicked on associated Interaction Record. It is working fine with Incident record due to the line 28 and 29 on t...
Helloguys, what is this field used for in the table? Table Name: customer_account Field Name: Registration Code BR
I have used the radio button data type for a field in a normal form but the choices appear to come horizontally as shown in the below image: (I have attached the image with this post incase it is not visible) The (please attach detailed explanation)...
Hello, I am working on implementing a UI Action in a Service Portal form screen that is supposed to delete a record. I am using current.deleteRecord(); for the deletion process, and it successfully removes the record. However, I am facing an issue wh...
