Can't connect to Jira from ServiceNow instance

[mpsteve137]

I am trying to establish a connection from our ServiceNow instance and Jira, and cannot, for the life of me, get it to work. I've followed all the steps in the guided setup, and am seeing this when I click connect from my Jira instance with in SeriveNow: "A connection cannot be established. Please check the system logs for details." In the error logs I see:
"Cannot establish connection to Jira, StatusCode:"
"Error on Register Webhook to Jira Action: org.mozilla.javascript.NativeJavaObject@cab012bd"

We've registered the webhook in the Jira Instance and have valid credentials. 
All relative applications are up to date too. What am I missing here?

[Shivalika]

Hello @mpsteve137 

Please check the system logs for the exact error trace.

Full error stack trace related to Jira.

Any 401 Unauthorized, 403 Forbidden, or 500 Internal Server Error messages.

If you see 401 Unauthorized, reconfirm credentials.

If 403, ensure the Jira integration user has permissions to register webhooks.

If 500, Jira’s API may be rejecting the request due to malformed payloads

[Community Alums]

Hi @mpsteve137 ,

Are you using the latest version of JIRA Spoke?

[SK Chand Basha]

Hi @mpsteve137 

I hope you are reffering this document. 

https://www.servicenow.com/docs/bundle/yokohama-it-asset-management/page/product/software-asset-mana...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0792632

Mark it helpful and accept solution!!! if this helps you to understand. 

[Mathieu Lepoutr]

Dear @mpsteve137 

You might want to give Exalate a try—it handles Jira-ServiceNow connections with fewer setup headaches and more flexibility. Could help bypass issues like the one you’re hitting with the webhook.