can't create an incident via inbound email trigger on PDI

Community Alums · ‎01-04-2024

Hi,

I am trying to create an incident via inbound email and it's not happening. Kindly help.

I am using dev227697@servicenowdevelopers.com

Regards

Suman P.

Prathamesh G · ‎01-04-2024

Hello @Community Alums

We cannot trigger the inbound action on PDI as the restricted in the PDI. So you cannot create the record using the Inbound action.

If the above answer resolve your issue, please mark the solution as Accepted Solution and also mark it as Helpful.

Thank You.

Prathamesh

View solution in original post

Dr Atul G- LNG · ‎01-04-2024

Hi @Community Alums

Due to restrciction, now PDI did not support Inbound and Outbound email.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎01-04-2024

Hi @Community Alums

Try these steps:

Hello Everyone,

Finally I found out something for our PDI to send email through our personal Gmail account.

Current Situation : by Default , User can't able to send email from PDI as ServiceNow removed the email accounts which was there.

Solution : Configure a custom Email Account using your personal Gmail account.

Step 1 : Go to your Gmail and enable 2FactorAuthentication ( 2FA - 2 Step Verification ).

Step 2 : Once you enable the 2FA in your Gmail , using below link Generate a password from https://security.google.com/settings/security/apppasswords .

You can create a new APP and generate .

You will get a An App Password which is of 16-digit passcode.

Step 3 : Come to ServiceNow Email Accounts and Create New one like below

PS : In password column , you have to enter the 16 digit key which you got from Step 2.

and SAVE .

Before make it active you need to test the connection using Related Link.

if connection is Successful , make this email account ready and Try sending some emails from your log.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Elijah Aromola · ‎01-04-2024

Is your instance receiving the email?

Community Alums · ‎01-04-2024

No @Elijah Aromola

Prathamesh G · ‎01-04-2024

Hello @Community Alums

We cannot trigger the inbound action on PDI as the restricted in the PDI. So you cannot create the record using the Inbound action.

If the above answer resolve your issue, please mark the solution as Accepted Solution and also mark it as Helpful.

Thank You.

Prathamesh

Dr Atul G- LNG · ‎01-04-2024

Hi @Community Alums

Due to restrciction, now PDI did not support Inbound and Outbound email.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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