Can't edit published catalog items

[Andrew158]

Hello everyone,

I am trying to edit a catalog item in the catalog builder, but when I do I get the alert "This item cannot be checked out. If it was just published, please try after some time." The item in question is published, and I have the catalog_admin role and can edit other items. Also, I know that the item in question was not published recently like the alert suggests. Does anyone happen to know why this is happening?

Thanks, 
Andrew

[Steven Parker]

Just curious, but are you able to edit the item if you go to Service Catalog -> Maintain Items in the instance?

[Andrew158]

Yes, that is my alternative in the meantime.

[matthew_magee1]

We're seeing this too. Did you ever find out what was causing this message?

[Riya Verma]

Hi @Andrew158 ,

Hope you are doing great.

1. Clear your browser cache and try accessing the catalog builder again. Sometimes, cached data can interfere with the proper functioning of ServiceNow features.

2. Ensure that no other user is currently editing or modifying the same catalog item.

3. Review the item's version history: In some cases, previous version conflicts can cause the item to be locked for editing. Access the catalog item's version history and check if there are any conflicting versions. You can do this by opening the Catalog Item record, clicking the "Versions" related list, and reviewing the version details.

4. Verify any recent changes or updates: It's possible that recent changes or updates made to the catalog item have caused the issue. Check if any recent modifications have been made to the item, such as related workflows, scripts, or dependencies. Identifying and addressing any potential conflicts can help resolve the problem.