Can't figure out how a related list is hiding/showing.

[Farah5]

I'm working on a record that includes 3 m2m related lists. Depending on the value of a field on that record, some of those related lists are hiding/showing. My problem is that I can't figure out how these related lists are configured to hide or show. There is no UI policy or client script that is causing this behavior, and the "Omit if empty" checkbox is not checked on any of them. I want these three lists to show all the time, regardless of the field value. is there another way this behavior can be configured? 

[Mark Roethof]

Hi there,

Is it something out-of-the-box which we can reproduce? Or is it something custom?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Farah5]

I'm not sure about the behavior, but I believe this table and the related lists are OOTB. 

[Sagar Pagar]

Hi,

Check is there any UI Policy - Related list action or Client scripts with Script Contains

g_form.hideRelatedList("related_list_name");

to hide them?

Thanks,

Sagar Pagar

[Allen Andreas]

Hi,

By default, ServiceNow doesn't just hide related lists on it's own (for the most part). So this would most likely be a custom thing you all have established.

You've mentioned where you've checked, but really, that would be the only ways to manipulate the client like that so you'd need to check UI Policy (to include the advanced script section), Client Scripts (all of them), and then the list control settings on the related lists.

Please mark reply as Helpful/Correct, if applicable. Thanks!