Resolved! How to get number on service portal
Hi Team,we are rebuilding the form on customer page from service portal, could you tell me how to get number field, the getNextObjNumberPadded(); not work
Forum Posts
Resolved! Format String Field to phone Number Format
I have a free form string field 'em_contact_info' on the catalog request form. In my 'onChange' client script what I am trying to do is to restrict the field to accept not more than 10 characters, numbers only, remove any special characters and mask ...
Resolved! How to calculate difference between two dates in hours ?
How to calculate difference between two dates in hours ?
support group vs assignment group
We have an internal group who is trying to define the difference between an assignment group vs a support group. Based on our implementation a year ago, some modules used Support Group, and other modules used Assignment group. A search of Google an...
Visibility of UI buttons in Automated Test Facility
The ATF returns results that UI buttons are not visible but they are plainly visible. A test to confirm the invisibility of the buttons is successful. What could cause this confusion.
Unable to Hide the UI Action List Context Menu from specific table using the conditions.
Hi SNOW Champs, Need your help. I have created a List Context Menu UI Action which should only be visible on Change_Request related approvals while the other similar List Context UI Action which is OOB by name of "Reject" should be visible on approva...
Need to set visibility of Catalog Item for specific group and user
Hello All, There is one Catalog Item configured which is available on Service Portal. I want to hide it from other users except for some groups and users. Those users who will create that Catalog Item can see the RITM and for others the REQ and RITM ...
Resolved! Is is possible to sort the result of a query with one field ascending and one field descending?
I know that it is possible to sort on multiple fields by adding multiple orderBy clauses to a query but I need to sort one field ascending and one descending. If I add one orderByclause and one orderByDesc clause the second one is ignored. Is there a...
Resolved! How to create a button on the Incident form
How to create a button on the Incident form
Resolved! How to work with an Interceptor in Agent WorkSpace
Hello! I have implemented an Interceptor for when you are going to create a new incident onbehalf of the users, according to the type of case that is necessary to create the interceptor will direct the agent to a form that is related to a particular ...
Sort Choices by Sequence
Hi everyone, I have a column in one of my tables that stores a Choice value. If I add a sequence number in "Choice Lists" table does that mean choices will be displayed in that order automatically or do I need to add something else to my Encoded Quer...
Resolved! Incident count per assignment group
Hi everyone, I'm trying to query the incident table and then count how many incidents have been assigned to each assignment group. I would add a column to the sys_user_group table named u_group_incidents and populate that column via a scheduled job....
Resolved! When a user post a question in knowledge base, how to send a notification?
When some submit a question in knowledge base, do anyone will get notified ? Thanks, Jay
Resolved! Current Date in Email Notification
I have an email notification that calls several mail scripts. I am looking to add the current date to the subject of the email -- so "Notification for - Current Date" It seems like there should be a way to do this but I can't figure it out. Has anyo...
Task Form - Update Annotations using HTML - Can't use <br>, ironically it breaks the annotation. Why?
Task Form - Update Annotations using HTML - Can't use <br>, ironically it breaks the annotation and deletes text from other annotations. Can anyone offer advice or should I raise a 'HI' ticket? I am currently trying to edit an annotation and use some...
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