Hello everyone, I would like to know if someone has already created an incident via REST API?, what I am actually trying to do is to create a Facility Request(Facilites request plugin), but maybe knowing how to create an incident would give me a guid...
Hi Developers, The On-call schedule is always assigning to the ticket to 1st person in the list. How can we make the ticket assignment in a round robing fashion to the users mentioned in the list. Thanks, Snehal
All, I'm configuring a custom form layout in Agent workspace. I have added a related list on to the layout, but I'm not finding any option to update the below stuff: 1) New button is visible in the Related list by default. But I'm unable to add Edit ...
I am using Data table from instance definition widget to display list of rows from queried table , now the question is how to include buttons to each row in widget . please help to achieve this , as per our requirement there should be button displaye...
Hello,since the getelementbyID methode does not work anymore i can't really get a solution for the following problem:I have a service catalog with some requestable items. This service catalog is displayed on a service portal and does have the "Add to...
I had understandning that Worknote is intended for IT/Support agent to use so its said - Not customer visible. But on Portal view, both Additional Comments & Worknotes are visible. I check my fresh PDI, and it has same behavior for both IT and HR por...
So that's what I keep being told... I'm playing with the Service Portal Home configuration in an instance of New York and able to make changes to the landing page but can't figure out how to edit the Knowledge Portal landing page. I keep getting Th...
I'm expecting for the below to return a string, but instead it's returning a sysid. Can anyone see what I'm doing wrong? var manager = current.variables.requested_for.manager.toString(); Thank you.
Hi Team, We have created a custom application in NewYork and Published it to Application Repository. Post that we had the instance upgraded to Orlando. Now we installed the App on DEV instance. We have requirement to make the application available o...
Could anyone please explain me the difference between upstream and downstream in CMDB. Any example?
Hi, I have created variable with type Lookup select box and it is refereeing to custom table. Custom table contains 3 fields and I want to display those three fields in look up drop down. For that I have used varaible attribute to as below: ref_auto_...
I have a requirement to put a custom message in the place of "Copied to Clipboard" when clicked on a share symbol(macro) in KB. Message needs to be replaced with a message like "Link for the article is copied to memory".. Could some one help.. Follow...
how to add options to a choice list/drop down dynamically from table in an ui page.
I am configuring agent workspace and when I checked few related lists in Incidents, Configuration Items etc in agent workspace, there is no Edit option in them (like Child Incidents etc) though they are already enabled and available in Default view ...
Hi All, I'm working on a catalog item that includes 2 variables: Computer (references [cmdb_ci_computer] table) & Stockroom (references [alm_stockroom] table). The requirement is to automatically populate the Stockroom variable based on the CI select...
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