Incident tasks should be resolved, When Incident state changes to Resolved and update Incident task close notes with Incident close notes. I'd really appreciate a descriptive walk through on how to solve it.
Created an application menu and would like one of my modules to be a database view I have defined. It is possible? What kind of link type would this be?
Good Afternoon, I am hoping someone is able to shed some light on my workflow assignment group issue. In the workflow: Workflow did execute correctly for the task description and proper workflow occurred. The assignment group is entered correctly h...
Hello Community, We have a notification to be triggered whenever an incident gets updated, although the problematic part is that there should be some exceptions, and not sure how to implement the exceptions.So the notification is being triggered cu...
I have the below condition, When you click on the button, it must happen the following behavior: A pop-up is displayed with the next fields:Quantity (mandatory field)State = retired ( read only )Substate (not mandatory and editable)These are the valu...
I'm running a dev instance of servicenow through the Developer Site. I need to run Discovery; the instance does not appear to have a Mid installed. How do I install one?
Good afternoon role experts! I'm looking for the best way to prevent a user from having subscription licenses for both itil and business_stakeholder. We have some VIP's/CIO's who will start using business_stakeholder soon, but some of them already h...
Hi all, I was working on a client script with allows the user to change the status of a project in the Project list, and in the same action I need to set the Active field to False and refresh the window to see reflected the change in the Active field...
Hello, How can I get the diplayed values of a list collector ,instead of sys_id, in a catalog item, without a gliderecord to resolve the sys_id.I tried : alert(g_form.getDisplayBox("mylistcollector").value); alert(g_form.getDisplayBox("mylistcollecto...
For our Service Catalog, when a certain laptop (RITM) gets ordered I'd like to automatically add a monitor (another RITM) to that REQ. How do I go about doing that? We're only using ITSM (no ITAM) Both of these items already exist in the SC.
Hi,Can anyone help how can I make the line bold when I write a email script.My script piece of code looks like this:_______________________________________________________________________________________if(compliance) { template.print("\n SOX / PCI...
Hi, We are using a widget to display the list of records on the portal from change request table. Now, i need to customise the widget with the below points which will display colour codes. PLease help me with this request. 1. Green circle if the actu...
Hi All, I want to change Incident state from In-progress(2) to New(1) via background script/ Fix script. var inc = new GlideRecord('incident');inc.query();while (inc.next()) { var sta = inc.getValue('state'); if ((sta == '2')) { inc.state = '1' ; inc...
Hello! I need to update the retirement date of assets with a specific date using background script. This is my script but it does not work. var gr = new GlideRecord('clm_m2m_contract_asset'); gr.addEncodedQuery('<insert query>'); gr.query(); while (g...
When I save a record (Vendor risk issue), it's taking lot of time even though internet speed is good. I'm getting a Running Transaction message on the top along with the time in seconds. Here i found the BR which effect the this Running Transaction t...
