I have a variable A whose type is Reference when i tried to to create a change using that change.change_plan =("Remove the filter: " + current.variables.A.getDisplayValue()); its returning me the value "undefined"
I have a before Business Rule setup to create a record in a custom application whenever an incident is submitted. It works fine but I want to add in a part that says it will only create the record if there hasn't already been a record created in the ...
We have business users who we need to provide feedback on stories but we need them to not be able to change any other fields. We have been sending an email through the story for the ability to respond and update the story. The business user is losing...
Hi,I am trying to find difference of list collector to find the new values entered by user, have tried many ways, below is the current code i haveNote: Also tried using jQuery.control to fetch old value since that didnt work as well declared a hidden...
Our DEV instance is in great need of a clone but I have multiple update sets that are 'in progress' and I have more work to do on all of them. I have read up on Saving Customizations in a single XML file on the Wiki. However, I have to set this the u...
I've built a simple automated test in our dev instance to create an intake ticket for an incident. Everything works correctly, with the exception of the subcategory for our "Situation" fieldThis shows how the form should look prior to submission (thi...
Hi all,I need your help on how to enable the notification preferences on the Self Service Portal in Helsinki?Does anybody knows or has an idea on how to do it?Thanks in advance,Lô Mouhamadou
Hello, I am trying to enable the Email Client on a custom table (extended from Task).I followed the instructions: http://wiki.servicenow.com/index.php?title=Enabling_the_Email_Client#gsc.tab=0Step 1:Set Table Attribute email_client=trueStep 2:Create ...
Hi all,I could use some help with what I'm trying to accomplish. I'm trying to create an alert message when the disposition is set to cancelled. Ideally I would like to have the alert message show onChange but I would like a cancel option on the aler...
Hi all,I think I am making this way more complicated than it is. What I need to have happen is I have an attachment and once a month, I need to email a DL with that attachment. I have it all set up where an event kicks off on the beginning of the mon...
Hi All,Is there any possibility to show info message in different table?For eg: i have written a business rule in table A. In that BR am querying data from table B. If my query condition gets satisfied, i need to show an info message in table B. (U...
Hi there,could anyone tell me where to find all the available background icons that I can use in the field styles? I thought they are in the db_image table ... but does not look like they are used for the styles?!Thank you!
I have tried to upload the video in .mov/.avi format and once uploaded it is showing "this plug-in is not supported". I have installed the quick time player too but no go. How to make the video content playable so that we have to make it play in SP.
Hi,I have a requirement to have comments and work notes copied from items to task and vice-versa, so I have created 2 business rules to do this (as below) - the issue is that i get duplicate entires (eg a work note added to the item is copied to the ...
Hi,Do you typically create the design document before development or after?Regards,Tom