On the incident form in Agent Workspace, when a certain user is selected in the Caller field, I'd like to change the text to red, blue, or whatever color based on selection. Similar to an onChange script in regular platform view. Is this possible?
Hi All, I have written a below scheduled script which is capturing days in three figure. update_days(); function update_days() { var gr = new GlideRecord("sc_req_item");gr.addQuery('Active', true); gr.query(); while (gr.next()) { var datediff = gs.da...
ServiceNow creates a Request record (sc_request) even when no Requested Item (sc_req_item) is created. We have a catalog item which if they answer the questions in a certain way, no requested item is needed therefore, we inform the user and abort th...
We are trying to create a flow variable within a flow to hold the name of the flow for logging purposes. We can't figure out how to add flow variables to the flow. I am including a screenshot. I see the "plus" button but it doesn't work.
Hi Team I kindly need your adviceI am developing a scoped application via Studio say "Data Center". There I have created few tables and an onSubmit client script that has been developed on a particular table form ,from where a GLideAjax pointing to a...
Hello, I have been given a story that when a notification is generated it has a link to the knowledge article that was used on the form. How would I go about doing that? More details: So it is a resolution email notification and its body is like so: ...
Is there a way to add "short description" in the "Approval User" or "Approval Group" through the Workflow activity?
Hello everyone,I have a record producer with some variables, let say for example url1, url2, url3 type single text, I need to capture the values of these variables(This is the hard part) for a further work. I've tried using producer.variable1, and as...
I'm pretty sure this is possible using g_form.setVisible(fieldname,boolean) to change the order of the variable, but I'm not sure exactly how I should be coding it. I currently have a variable set that is being used in dozens of other catalog items, ...
Hoping it may be a simple one Im working on a subflow in flow designer. I need to come up with an action that waits on the RITM to be updated before moving to the next step of the flow. I did do a "if" statement with a look up record step before and...
I currently have the script below and I'm trying to add duration to the start date of a task to calculate the end date. The issue I'm having is, how do I take into consideration the timezone difference. So, if I schedule the start date of the task to...
I have a catalog item where I am populating 10 fields based on a reference field. Now I want to make sure user has modified atleast one field. I tried using the below code but it didnt work. function onSubmit() { var field1 = g_form.getControl('f...
Hello Experts, We have a need for a script that will help us identify plugins and their associated dependencies installed on a given instance. Our cloning schedule down to our development instances can potentially wipe out dependencies for installed ...
Hi, I am wondering if it is possible to get the user information of whoever ran a specific UI action in the UI action being run. I need the user initials in my UI action script. I am not sure if this is possible, but if so does anyone know how to do...
Clone instance and exclude users in [sys_user] with class = contact OR class = consumer user
