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Resolved! ArrayUtil difference is not working as expected

Hi,I am trying to find difference of list collector to find the new values entered by user, have tried many ways, below is the current code i haveNote: Also tried using jQuery.control to fetch old value since that didnt work as well declared a hidden...

SHA3 by Giga Expert
  • 4194 Views
  • 9 replies
  • 0 helpfuls

Saving off 'in progress' update sets for a clone

Our DEV instance is in great need of a clone but I have multiple update sets that are 'in progress' and I have more work to do on all of them. I have read up on Saving Customizations in a single XML file on the Wiki. However, I have to set this the u...

Automated Test Framework Set Field Values Failure

I've built a simple automated test in our dev instance to create an intake ticket for an incident. Everything works correctly, with the exception of the subcategory for our "Situation" fieldThis shows how the form should look prior to submission (thi...

 2017-06-01 at 10.23.35 AM.png  2017-06-01 at 10.20.19 AM.png
geeerard by Giga Guru
  • 2467 Views
  • 3 replies
  • 0 helpfuls

Resolved! Enabling the Email Client is not working

Hello, I am trying to enable the Email Client on a custom table (extended from Task).I followed the instructions: http://wiki.servicenow.com/index.php?title=Enabling_the_Email_Client#gsc.tab=0Step 1:Set Table Attribute email_client=trueStep 2:Create ...

Screen Shot 2017-06-06 at 2.59.32 PM.png
Katie A by Mega Guru
  • 6080 Views
  • 6 replies
  • 0 helpfuls

Alert message onChange Client Script

Hi all,I could use some help with what I'm trying to accomplish. I'm trying to create an alert message when the disposition is set to cancelled. Ideally I would like to have the alert message show onChange but I would like a cancel option on the aler...

javis by Giga Expert
  • 7879 Views
  • 5 replies
  • 1 helpfuls

Resolved! Scheduled Job to Email with Attachment

Hi all,I think I am making this way more complicated than it is. What I need to have happen is I have an attachment and once a month, I need to email a DL with that attachment. I have it all set up where an event kicks off on the beginning of the mon...

info message in different table

Hi All,Is there any possibility to show info message in different table?For eg: i have written a business rule in table A. In that BR am querying data from table B. If my query condition gets satisfied,   i need to show an info message in table B. (U...

Ragav5 by Kilo Expert
  • 1930 Views
  • 3 replies
  • 1 helpfuls

Unable to play video uploaded in service-now

I have tried to upload the video in .mov/.avi format and once uploaded it is showing "this plug-in is not supported". I have installed the quick time player too but no go. How to make the video content playable so that we have to make it play in SP.

mohan91 by Mega Expert
  • 2351 Views
  • 3 replies
  • 0 helpfuls

work notes duplicating when copying between task and item

Hi,I have a requirement to have comments and work notes copied from items to task and vice-versa, so I have created 2 business rules to do this (as below) - the issue is that i get duplicate entires (eg a work note added to the item is copied to the ...

chrisp1 by Mega Sage
  • 4947 Views
  • 11 replies
  • 1 helpfuls

Design Document

Hi,Do you typically create the design document before development or after?Regards,Tom

tekkytommy by Tera Contributor
  • 5736 Views
  • 3 replies
  • 1 helpfuls