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Can't get the RITM Question answer out of my multirow variable report

Thomas19
Tera Contributor

‎03-11-2024 01:18 AM

Hi,

 

We're using a service catalog item with multi-variable rows (new / update / delete), see screenshot. I want to be able to make a report on the variables entered (e.g. Name of the user, serial number etc). But I can't manage to join the tables properly to get the answers. 

Thomas19_0-1710144954775.png

 

With the help of these 2 topics (Solved: Create a report with RITM Variable Sets and Multi-... - ServiceNow Community & how do report on multi row variable set - ServiceNow Community) I managed to get somewhere. But my question answer is still empty: 

Thomas19_1-1710145041157.png

 

Does anyone know what I should change, to get the details of the requests? 

Thomas19_2-1710145077183.png

 



 

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Ankur Bawiskar
Tera Patron
Tera Patron

‎03-11-2024 04:41 AM

@Thomas19 

the value is stored in value column

Did you check you configured the exact way how it's mentioned in the link?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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