Can't log into my instance.

bliszard
Giga Contributor

Says that the username or password is invalid. Nothing changed. I'm very sure that I logged into service now at least every 9 days. Is there anyway to verify that the instance still exists? Which it should because I got the login screen.  Then the next question is how to change the password?

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Hi @bliszard 

 

https://developer.servicenow.com/dev.do#!/manage-instance

DrAtulGLNG_0-1779272818327.png

 

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Dr. Atul G. - Learn N Grow Together
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Yaa you can reset your password as @Dr Atul G- LNG posted a screenshot.

Tanushree Maiti
Tera Patron

Hi @bliszard 

 

  • Go to the ServiceNow Developer Site and log in.
  • Look for the "Instance" dropdown or the "My Instance" menu at the top right of the page.
  • Click on Manage Instance Password or look for the Action button and choose Reset Instance Password.
  • Use the newly generated administrator password to log in directly to your instance

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti