Can't log into my instance.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-19-2026 12:29 PM
Says that the username or password is invalid. Nothing changed. I'm very sure that I logged into service now at least every 9 days. Is there anyway to verify that the instance still exists? Which it should because I got the login screen. Then the next question is how to change the password?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-20-2026 03:27 AM
Hi @bliszard
https://developer.servicenow.com/dev.do#!/manage-instance
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-20-2026 03:36 AM
Yaa you can reset your password as @Dr Atul G- LNG posted a screenshot.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-20-2026 05:56 AM
Hi @bliszard
- Go to the ServiceNow Developer Site and log in.
- Look for the "Instance" dropdown or the "My Instance" menu at the top right of the page.
- Click on Manage Instance Password or look for the Action button and choose Reset Instance Password.
- Use the newly generated administrator password to log in directly to your instance
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti