Can't login to my dev instance, can't reset my admin password

Eisenprinz
Giga Contributor

After month of good working I can't suddenly use the "start building" link in my dev instance. There are the message "user name or password invalid". To reset your admin password clicke here. If I do so, I get my first screen with "Hello Steffen" and the start building mask. Nothing else. 

1 ACCEPTED SOLUTION

AndersBGS
Tera Patron
Tera Patron

Hi @Eisenprinz ,

 

If you log in to: https://developer.servicenow.com/dev.do#!/home

 

And click your picture in top right corner, click "manage instance password":

AndersBGS_0-1698840145929.png

you should be able to see your username and password:

 

AndersBGS_1-1698840281621.png

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

2 REPLIES 2

AndersBGS
Tera Patron
Tera Patron

Hi @Eisenprinz ,

 

If you log in to: https://developer.servicenow.com/dev.do#!/home

 

And click your picture in top right corner, click "manage instance password":

AndersBGS_0-1698840145929.png

you should be able to see your username and password:

 

AndersBGS_1-1698840281621.png

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Eisenprinz
Giga Contributor

Thank you very much AndersBGS . „manage instance password“ offered a link to reset the admin password. After that the problems are solved.