Can't login to PDI

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Evgeni2
Kilo Contributor

‎05-02-2022 09:46 AM

Dear Support Team,

I can't login to dev80929.service-now.com.

"User name or password invalid. To reset your admin password click here. Please note this is different than the credentials used to sign in to the Developer Site".

But when I try to reset password I receive message:

Something went wrong with resetting your password. Please try again.

Could you help with this issue?

Thanks.

 

 

 

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Mark Roethof
Tera Patron
Tera Patron

‎05-02-2022 10:24 AM

Hi there,

The Instance Help community is no longer monitored by ServiceNow employees. The only way to get help on your Personal Developer Instance is logging in to the Developer Site, and using the "Give Feedback" button (in the footer op the page).

Using the "Give Feedback" button is the only way for getting Instance Help. Doing so, will create a task for ServiceNow employees.

Seeing all recent responses, it could take a few days though before receiving help.

Also see:
https://community.servicenow.com/community?id=community_Article&sys_id=ed6a8ede1bf3b4101e579979b04bc...

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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Mark Roethof
Tera Patron
Tera Patron
In response to VL10

‎06-11-2023 12:51 AM

That's correct, that has been changed a few months ago, while you are responding on a topic from more than a year ago.

 

Kind regards,
Mark

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

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shubham_paul
Tera Contributor

‎10-27-2023 01:25 AM

Hi there,

In ServiceNow, there are two types of passwords: the "instance password" and the "sign-in password" to reset the instance password, follow these steps:

  1. Click on your profile button.
  2. Select "Instance Action."
  3. Under this option, you will find "Manage instance password."
  4. Click on it to access the settings.
  5. Here, you can reset the instance password to generate a new set of instance login credentials.
  6. Create a new password for your instance.

    If you found this information on resetting ServiceNow instance passwords useful, please consider marking this answer as helpful to assist others in the community!

    Thanks & happy learning 🙂

 

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