Can't save in OOB Form widget

[Miriam Berg]

I am using the OOB "Form" widget in Service Portal.

For some reason pressing the "Save" button (blue button on the bottom right) does nothing. The "Post" button can be used to save messages but the "Save" button doesn't do anything. I am using the form to show REQ and INC tickets.

Please help! Seems like this should work without modifying the widget, right?

BR /Miriam

[Chuck Tomasi]

Hi Miriam,

Best practice for the OOB widgets is to clone them first to make your own copy. That should allow you full access to make and save modifications. It also leaves the OOB widget untouched in case others are using or you want to use it as a reference example.

There should be a Clone Button button on the form when you go to Service Portal> Widgets and open the record

[Miriam Berg]

Hi Chuck,

I know that cloning it is the best practice, the thing is - I haven't been changing it at all so that's why i'm confused as to why it stopped working...

Like your bow tie btw

Best Regards,

Miriam

[Mateen]

OOB widgets provided are very generic and will stop working if you have any custom onSubmit client scripts or before Br's. I think you have to check widget and also see whether if you have client scripts that are blocking your change.

[Miriam Berg]

I think it stopped working after I checked the below box in the Options. Unchecking it again unfortunately doesn't make the UI Action buttons show up again and the blue save button doesn't start working either.

Disable UI Actions on Form

Best Regards

/Miriam