Can't save in OOB Form widget

[Miriam Berg]

I am using the OOB "Form" widget in Service Portal.

For some reason pressing the "Save" button (blue button on the bottom right) does nothing. The "Post" button can be used to save messages but the "Save" button doesn't do anything. I am using the form to show REQ and INC tickets.

Please help! Seems like this should work without modifying the widget, right?

BR /Miriam

[Mateen]

to debug the issue you have clone your widget and replace it in all widget instances. I am not sure what happened here.

[shawnwu]

Hi Miriam,

I am running into the same issue.

Do you happen to have a solution for this?

Thanks

[Miriam Berg · Accepted solution]

Hi there,

I made the buttons show up again by emptying the JSON options in the widget instance.

After that, I figured I would just hide the buttons myself, since the built in option wasn't working. So I cloned the widget and commented out the part where the ui actions are put on the screen.

Now it works as it should.

Good Luck! - Let me know if you need more details.

Best Regards,

Miriam

[Hitesh targe]

Hi,

can you please help me with this. I have the same issue.

Thanks