can we attach document to record producer or catalog item in service portal through ATF

[Trupti2]

can we attach document to record producer or catalog item in service portal through ATF?

[Ankur Bawiskar]

Hi Trupti,

Currently attachments cannot be added to record producer or catalog item in NewYork using ATF. I recently faced similar issue and confirmed with ServiceNow regarding the same. There isn't any step for this. you can add attachments to a record/form.

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Stijn Verhulst1]

There are new steps to support the following cases in the New York release though only applicable on regular forms or records in the background:

- Form - Add Attachments to Form

- Server - Add Attachments to Existing Record

https://docs.servicenow.com/bundle/newyork-application-development/page/administer/auto-test-framewo...

If you'd like to apply them on catalog items (including record producers), you might have to build your own Test Step Configuration.

[Brad Tilton]

Hi Trupti,

I can't remember if it works in this circumstance, but generally if there is something I want to test in Service Portal, but there is not an explicit test for it I try using a Custom UI test step to test it. I would try that here and if it doesn't work that functionality is probably not currently testable.

[Ankur Bawiskar]

Hi Trupti,

This is an unanswered old question.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur