Can we break an event into multiple events before the event rule gets executed?

[Shanmukhacharan]

Hello Everyone. We have a scenario where we get an event from a source outside ServiceNow, This event has details reg multiple APIs. Our event rule kicks in and creates an alert which encompasses multiple APIs. But, we want an alert for each API. So, is there a way to break the incoming event into multiple events (one per API) before the event rule kicks in? Please guide

[Mark Manders]

The issue resides outside of ServiceNow. You should first reach out to the team responsible for the source to check if they can send it per API instead of all together. It's often the case that other teams shout 'just fix it on your side' because ServiceNow can, but it doesn't resolve the underlying issue. You are customizing ServiceNow to fix an issue in another platform/system.

But, you can create an event rule that doesn't create an Alert for this first event. If you create a flow on insert of this specific event to create several events and have another event rule run on those events, it will create your separate Alerts. OOB an event without an event rule will create an Alert, so you do need to explicitly say that the original event should do nothing.