Query related to agent assist in HR agent configurable workspace

[SwarnarghyaG]

- we would like the new default to be Knowledge Articles (to search specific knowledge articles only). I think the default sources checks with short description of case and make use of some predictive intelligence search and gives result based on the search. Please correct me if i am wrong.
-Also would like to create a new filter option named Support Reference Tool (it will search Internal HR Knowledgebase with "support reference tool" in the title).

Lastly, we noticed that the Related Search Results in Agent Assist currently only allows 10 articles to be returned.  Can we increase the limit of 10 researches to "unlimited"? 

[michelle653]

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@SwarnarghyaG wrote:

- we would like the new default to be Knowledge Articles (to search specific knowledge articles only). I think the default sources checks with short description of case and make use of some predictive intelligence search and gives result based on the search. Please correct me if i am wrong.
-Also would like to create a new filter option named Support Reference Tool (it will search Internal HR Knowledgebase with "support reference tool" in the title).

Lastly, we noticed that the Related Search Results in Agent Assist currently only allows 10 articles to be returned.  Can we increase the limit of 10 researches to "unlimited"? 

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Hello!

You're correct that the default sources typically check the short description of a case and use predictive intelligence to provide relevant results. To set Knowledge Articles as the new default, you'll likely need to adjust the search settings or configuration in your system.

To create a new filter option named "Support Reference Tool" that searches the Internal HR Knowledgebase with "support reference tool" in the title, you can usually do this by defining a new search filter or modifying the existing search criteria in your search settings.

Regarding increasing the limit of Related Search Results in Agent Assist, this might be configurable depending on your system's capabilities. Check the configuration settings in Agent Assist or consult the documentation to see if there's an option to adjust the limit from 10 to a higher number or even "unlimited".

[swaghosh]

Please tell me the names where should i refer in Servicenow