Can we call script include from SLA filter condition?

[neethu4]

Hi

Can we call script include from a SLA start condition using below?

javascript:newGetInSys().getinc();

I user the above method to call the script include function but it is not triggering from the SLA start condition.

I have verified the script and it is working in background script.

Thanks,

Neethu

[neethu4]

I tried using global and didn't work and changed my script include  as on demand and that also didn't help.Then i removed all my script and just added a log inside the script to see it is going inside the script but that also didn't work.

[Harsh Vardhan]

are you doing it on personal instance? is it possible if you can share your screen over zoom call or any webex ? i can try to quickly troubleshoot it. if yes drop me an email 

hvrdhn88@gmail.com

[Dhananjay Pawar]

Hi,

Try this one.There should be space between new and script include name.

javascript:new GetInSys().getinc();

[Ankur Bawiskar]

@neethu 

It is not supported to call script include from sla start or stop condition; clearly mentioned in below thread

https://community.servicenow.com/community?id=community_question&sys_id=3bea83addb5cdbc01dcaf3231f96...

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Harsh Vardhan]

you can ankur. 

i have tested it

my testing scenario is like below:

i have bunch of record which is coming from my script include and it has not any attached sla. so i just query that and once i updated the form it has attached those sla. if i will try to attach apart from those bunch of record then it wont attach.