Can we create a Button on Catalog Variable view ?

[shaik_irfan]

Hello,

Can we create a button on the Catalog item view on both native & Service Portal view on clicking that should redirect to knowledge article ?

[sachin_namjoshi]

Please check below for solution

https://community.servicenow.com/community?id=community_question&sys_id=c0aa472ddb5cdbc01dcaf3231f961927

Regards,

Sachin

[vinothkumar]

You can achieve the same by creating a macro variable type and clicking on it, you can give hyperlink to knowledge article. For portal, same way, you have to create a widget and map it to the macro variables as macros are not supported in portal. But code is simple for macor and porat, give some label as hyperlink and give link to knowledge article

[shaik_irfan]

I created  a Macro below is the code:

<form action=href="/sp?id=kb_article&amp;sys_id=24d9243187032100deddb882a2e3ec33">
<input type="submit" value="Click here for Article" />

But it is not working

[vinothkumar]

You can give like this and try..

<a href="/sp?id=kb_article&amp;sys_id=24d9243187032100deddb882a2e3ec33"> Click here for Article </a>