Can we create an incident in PROD based on the Scheduled Job(Test Instance) output?

dharanikumar
Giga Guru

‎08-08-2023 02:45 AM - edited ‎08-08-2023 03:22 AM

Hi All,

 

Can we create an incident in PROD based on the Scheduled Job(Test Instance) output?

 

Thank you!!

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4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

‎08-08-2023 02:46 AM

@dharanikumar 

Sorry didn't understand your question.

Please explain in detail with screenshots.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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dharanikumar
Giga Guru
In response to Ankur Bawiskar

‎08-08-2023 03:17 AM

Hi,

 

We have a ATF schedule job in Test enviromnet. Based on the Scuedule job output we need to create an incident in PROD environment.

 

Output will be from TEST
Incident needs to be created in PROD

Thank you!!

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Nayan Dhamane
Kilo Sage
Kilo Sage

‎08-08-2023 02:50 AM

Hello @dharanikumar,

Please explain your requirement in detail.

 

If my answer solved your issue, please mark my answer as ✅Correct & Helpful based on the Impact

Best Regards,
Nayan Dhamane
ServiceNow Community Rising Star 2023.
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dharanikumar
Giga Guru
In response to Nayan Dhamane

‎08-08-2023 03:16 AM

We have a ATF schedule job in Test enviromnet. Based on the Scuedule job output we need to create an incident in PROD environment.

 

Output will be from TEST
Incident needs to be created in PROD

Thank you!!

0 Helpfuls