Can we create Approvals under Task table

[Aruna Sree Yela]

Hi,

Can we create approvals under task table?

Scenario:

There is a case table which is having task records generated once RP gets submitted.

I wanted to create approvals under task record but not on case record.

Thanks

[Dr Atul G- LNG]

Hi @Aruna Sree Yela 

I think no, as it is on case so approval will be on case.

[Amit Verma]

Hi @Aruna Sree Yela 

Have you tried creating the Approval using Flow action "Ask for Approval" ? You can map a task record for creating approval on it. You can also read this blog which could be helpful https://www.servicenow.com/community/itom-blog/seeking-approval-part-2-task-vs-non-task-approvals-an...

Thanks & Regards

Amit Verma

[Aruna Sree Yela]

Hi @Amit Verma , How can I do that in workflow please?

[Harish KM]

Hi @Aruna Sree Yela you would need to place the script where you create the task

var task = new GlideRecord('sc_task'); task.initialize();

var sysid = task.insert();

// Create a new approval record

var approvalRecord = new GlideRecord('sysapproval_approver');

approvalRecord.setValue('document_id', sysid);

approvalRecord.setValue('approver', 'user_sys_id'); // Replace 'user_sys_id' with the Sys ID of the approver

approvalRecord.setValue('state', 'requested');

approvalRecord.insert();

}